The Arlo Video doorbell has a nice feature that allows the doorbell to chime when someone arrives in front of the door. If someone is there, the video doorbell gets triggered and it makes a sound that many people find comforting.
The doorbell provides extra security with video recording, nighttime vision, motion detection, notifications, and other smart functions that deem the chime necessary but many users like that audible notification that lets them know that they have guests.
Sometimes the Arlo video doorbell will not chime properly when someone is at the door. There are a few easy fixes that can help you solve this issue quickly. Read this guide and make your doorbell chime again.
Arlo Video Doorbell Will Not Chime
Nowadays a smart video doorbell is essential for your home security and the Arlo doorbell has shown to be one of the people’s favorite. It offers great features at an affordable price.
As with any other electronic piece, wired or wireless, the Arlo video doorbell may exhibit certain problems. A common one is the chime not working, it doesn’t go off when it should.
The most common reasons why the Arlo doorbell chime won’t beep or make sounds are:
- Wrong settings in the Arlo app
- Improper installation
- The doorbell’s temperature is too high
- Incompatible chime box
To fix the Arlo video doorbell chime issue depends on what is causing this problem in the first place. Before sending the product back to the manufacturer, or asking their technical support for help, try these simple fixes. Most of the time, you’ll make the chime sound in just a few steps.
Wrong settings in the Arlo app
Incorrect settings on the Arlo app may affect the functionality of the doorbell, including the chime feature. In particular, check out the settings labeled “Traditional Chime”. Make sure it is set to “NONE”.
Open up the app and navigate to the device settings and then select the chime options. There you’ll find the “Traditional Chime” setting, select “none”. Another interesting setting here is the chime triggering options, which you can adjust accordingly.
Next, look if your Arlo video doorbell is set in “silent mode”. Inspect the settings on the app and toggle it off. If the silent mode is on, then the doorbell will not chime.
Improper installation
There are a few things that can go wrong when connecting an Arlo video doorbell. First of all, if you’re using the wired Arlo doorbell, it must be connected to an existing doorbell. It’s like replacing your old doorbell with a new one. When you do that, sometimes the installation is incorrect.
Wiring the power kit incorrectly. If the power kit is installed incorrectly, then many functions of the doorbell will not work properly. One of them is the chime not making any sound.
Follow these steps to wire the power kit correctly:
- Locate the existing chime box, it should be installed close to the doorbell.
- Turn off the power by using the breaker (find the area on the electrical panel of the building and switch it off).
- Open up the cover of the chime box and inspect the wires and the connections. Use the Arlo app to get the instruction on how to wire the unit (they have step-by-step instructions on the app and it’s quite easy).
- Place the power kit in the chime box and you should be done. Turn on the power and see if the chime works.
Another reason why the chime may not work is that the doorbell itself has no power. Sounds obvious, but it happens in many cases such as:
- Your house doesn’t have power, or the area has a power outage
- The fuse blew in the spot where the doorbell is installed
- You’re using the incorrect voltage. The Arlo doorbell needs 16-24V AC.
The doorbell’s temperature is too high
If the Arlo video doorbell’s internal temperature is too hot, then many functions of the doorbell will no longer work properly. If you think so, check the temperature via the Arlo app. Go to the temperature setting and the app will tell you if the level is too high.
If the temperature is too high, the Arlo video doorbell will automatically turn off in order to cool itself down. Obviously, the chime will not work.
Incompatible chime box
Make sure the chime box you’re using is compatible with the Arlo video doorbell, especially if the chime box is an existing one. If they are not compatible, the chime will simply not work. One unfortunate reason for the chime not sounding when you
Below purchasing an Arlo video doorbell, ensure that it will work with your chime. There a few ways to check the compatibility between your devices.
For example, if your chime box is battery-powered only, then it’s not compatible with the Arlo video doorbell. In this case, you can purchase an Arlo audio doorbell linking it with a separate Arlo camera and use the chime function.
Additionally, if your existing chime box is wired, ensure is utilized 16-24V AC. If other voltages, it will not be compatible with the Arlo system. Or can just simply ask Arlo support for more information.
Contact Arlo technical support team
Lastly, if none of these suggestions didn;t make the chime work again, then you should get in touch with the Arlo technical support. Email or call them up and explain the situation to their tech rep. Hopefully, they’ll come up with a solution. If the product is flawed, you can ask them for a replacement.
Conclusion
As we explained, there are several reasons why the chime won’t work on an Arlo video doorbell. The most common reason are an incorrect installation or wrong settings on the app. Check the settings first to ensure the chime is not set to silent.
Then, follow the reset of the tip. If you can’t get it fixed, call up the Arlo tech support team and they’ll help you out. It’s important to have the chime function fixed as soon as possible.
