Blink security devices offer protection for your property, but they can show various errors that need to be addressed. One of them that has been reported by many users is the NSURLErrorDomain error 1011, also known as Blink error 1011.
Moreover, you may even get the message as follows: “Error: The operation couldn’t be completed. (NSURLErrorDomain error – 1011).” Another message reads: “Network request failed: NSURLErrorDo-main error-1011”.
Technically the error is termed a Network Request failed error and makes the app inaccessible for users. Error 1011 on Blink devices can be traced back to connectivity issues, and you will need to troubleshoot the network connection to potentially fix this issue.
The error may randomly appear on the app, in some other cases it shows up when you start up the Blink Home Monitor app. Other users report that error 1011 appears when they try to playback the camera’s footage. Also, the issue may show up when you connect the camera to the VPN (while it works correctly on a non-VPN network).
How to fix Blink Error 1011
Check the VPN settings
Most people get the Blink error 1011 when they connect the phone or tablet to a VPN service. VPN services, regardless of their brand (such as Nord VPN), will create issues when connecting to Blink cameras.
You need to disconnect your VPN app or disable any other proxy networks enabled on your phone or device and then try again to see the camera.
If you necessarily need to use a VPN when accessing your camera, then you can try to connect to another location on the VPN and see if that works. Usually, it won’t work if you connect to another country’s IP address. Additionally, you may need to open a ticket with your VPN provider, and possibly they’ll offer a fix.
Reboot your router
Restarting the router can do wonders. On many occasions, errors such as 1011 are generated by glitches on the network or when the connection is not stable enough. Just power off your router for 30 seconds, power it back on and try it again.
By power cycling the router, you will refresh your local network and the WiFi settings as well. In many cases, the error disappears and you’ll be able to view the camera. If the error is still there, you may try to reset the router.
Switch the network
Another solution is to change the network to which the phone is connected. For example, you can try to connect to another WiFi or switch to the phone’s internet (LTE, 5G, etc).
To change your WiFi network:
- Tap on the gear icon in the bottom row of the app to enter Account Settings. Then tap on the name of your system under System Settings.
- Tap on Sync Module to see the status screen, and tap “Change Wi-Fi Network”.
- Follow the on screen instruction and press the Reset button. Use a thin object (such as a paperclip) to press and release the button, located within a recess on the side of the Sync Module. It appears as a small hole in the case.
- When the lights match a blinking blue and solid green pattern, then press Discover Device and you are asked to join the Sync Module Wi-Fi network.
- Tap Join, and then select your Wi-Fi network from the available choices.
- Then you’ll receive an audible message saying “Sync Module added!”. Once so, tap Done.
If the issue gets fixed after changing the network, then the error is caused by network-related issues.
Check your WiFi coverage
Blink error 1011 can be caused by WiFi range issues. This means that the WiFi coverage is not strong enough on the spot where the camera is installed.
A weak WiFi coverage will cause the connection between the camera and the internet to drop or be unstable. As a result, the camera fails to connect to the internet and communicate with the phone app.
You can try to move the router close to the camera and see if the error persists. Additionally, you may purchase another WiFi router that offers coverage at a farther distance (or you may use WiFi repeaters).
Reset the app
Next, refresh the Blink phone app. Start by clearing up the application data through the app storage options and then open up the app again. Log in to the app, and see if you’re getting the same error.
Other things you can try: uninstall the app and then install it again. Re-add the camera. Make sure the app and the phone itself are updated. Also, you may try the app on another phone to ensure that the issue is not related to the phone.
Contact Blink support
If you’ve tried all of these and you still can’t fix error 1011, then it’s time to contact Blink’s technical support for further assistance. Provide them with the model of the camera, and try to recreate the error. They’ll try to walk you through the steps and in some cases they may even access the network remotely.
As we mentioned at the beginning, Blink error 1011 is usually caused when you try to access the camera using a VPN service. Turn off the VPN and you should see the live camera.
Note: the system will record the videos regardless if you’re using VPN on the phone. You just can’t access them if the phone is connected to a VPN service.