Common error codes in iVMS-4500 and how to fix them

In this article we will list common error codes in iVMS-4500 Hikvision app and how to address and fix these issues. iVMS-4500 is an app made by Hikvison which allows the users to view their Hikvision surveillance cameras remotely (or locally) directly through their smartphones.

For each error code we will list the possible reasons and the possible solutions. The guide is applicable for Hikivision or Hilook IP cameras, NVR or DVR. Read carefully and follow each step.

iVMS-4500 error code 43

Possible reasons
1. Invalid IP address or domain name
2. Third-party device
3. IP address or port number analysed by HiDDNS is not correct.

Troubleshoot for iVMS-4500 error code 43
1. Make sure the IP address or domain name is valid.
2. Make sure that the device is Hikvision product.
3. Check if the IP address or port number is correct on hik-online.com.

iVMS-4500 error code 55

Possible reasons
Phone’s IP address does not belong to the authorized IP addresses in the device’s setting. Users probably have configured in the device to allow only some certain IP addresses to access.

Troubleshoot for iVMS-4500 error code 55
Please check in Configuration > Advanced configuration > Security > IP address filter, whether you have enabled IP address filter or not. Also check on local menu if the account can be accessed by a certain IP address: Menu > Configuration > User > Edit.

iVMS-4500 error code 56

Possible reasons
Users probably have configured to only allow certain MAC addresses to log in.

Troubleshoot for iVMS-4500 error code 56
Check on local menu if the account can be accessed by a certain MAC address: Menu > Configuration > User > Edit. If any questions, read this article: Hikvision error code 56 (solution).

iVMS-4500 error code 73

Possible reasons
The issue might be caused by incorrect setting of the port forwarding.

Troubleshoot for iVMS-4500 error code 73
1. How to open the ports for Hikvision recorders?
2. How to add device into Hik-Connect account
3. How to enable P2P (Hik-Connect) on Hikvision devices

iVMS-4500 error code 153

Possible reasons
The user name is locked. Too many times of password failure cause the user name to be locked.

Troubleshoot for iVMS-4500 error code 153
Reset the device. Or wait for 30 minutes. If the IP is locked, you can use another laptop with a different IP address and go to remote configuration > system > login security to unlock the locked IP. For more info, check out this article: How to fix Hikvision code error 153.

iVMS-4500 error code 340015

Possible reasons
It means connection to server failed.

Troubleshoot for iVMS-4500 error code 340015
Contact your reseller or the Hikvision team (via their website or phone).

Hikvision iVMS-4500 error code 4

Possible reasons
It means a channel number error. There is no corresponding channel number on the device

Troubleshoot for iVMS-4500 error code 4
To fix this error you need to access your DVR or NVR and un-hide the channel. So, the channel is there but the settings keep it hidden. This article has the steps how to fix this issue: Hikvision DVR missing channels issue.

Hikvision iVMS-4500 error code 8200

Possible reasons
It means a stream encryption related issue.

Troubleshoot for iVMS-4500 error code 8200
There are different factors that can cause this error, however usually it’s caused by a stream encryption issue. The easy way to fix this problem is to disable the encrypted stream. This article has the steps how to fix this issue: How to fix Hikvision error code 8200.

Hikvision iVMS-4500 error code 47

Possible reasons
User does not exist

Troubleshoot for iVMS-4500 error code 47
There are different factors that can cause this error, however usually it’s caused by a stream encryption issue. The easy way to fix this problem is to disable the encrypted stream. This article has the steps how to fix this issue: How to fix Hikvision error code 8200.

Hikvision iVMS-4500 error code 31

Possible reasons
Failed to collect local audio data or to open audio output during voice talk / broadcasting. Voice talk channel on the device has been occupied. Time input is not correct.

Troubleshoot for iVMS-4500 error code 31
Update the phone app. Restart the app (shut it down completely). In many cases the issue is related to wrong port forwarding, make sure all the Hikvision ports are properly open on the router (http, server and rtsp ports).

Error codes on Hikvision iVMS-4200

Hikvision iVMS-4200 error code 1

Possible reasons
It means a Username or password error.

Troubleshoot for iVMS-4200 error code 1
Make sure the username and password is typed correctly. Re-enter again to see if it works.

Hikvision iVMS-4200 error code 7

Possible reasons
Failed to connect to the device. The device is off-line or connection timeout caused by network.

Troubleshoot for iVMS-4200 error code 7
Local connection: Check the network configuration and IP address of the computer. Remote connection: Check if the ports are forwarded for the device.

Hikvision iVMS-4200 error code 9

Possible reasons
Failed to receive data from device.

Troubleshoot for iVMS-4200 error code 9
This is usually due to a connection timeout caused by network connection or bandwidth.

Hikvision iVMS-4200 error code 10

Possible reasons
Timeout when receiving the data from the device.

Troubleshoot for iVMS-4200 error code 10
This is usually due to a connection timeout caused by network connection or bandwidth.