Sometimes the EZView app may show offline even though you’ve got a success message after scanning the QR code. Setting up the remote view can be tricky and the procedure is not always straightforward. In this guide, we will show how to fix the offline issue on Uniview recorders.
On the NVR’s web interface you may get a message that reads “Network disconnected. Please check network settings such as DNS server address and port mapping” (as shown below).
This indicates that there’s a network connection issue and the NVR cannot connect to the internet. First, make sure that the recorder is connected properly to the network. It should be wired directly from the LAN port at the back of the NVR to your router or network switch. Ensure that the cable works and is terminated properly.
Additionally, you need to set the unit on DHCP mode which means the router will assign an IP address to the unit. Or you can set it manually, but it’s better to leave it on DHCP mode. This way you don’t need to worry about IP conflicts or having the address in the wrong format.
To enable the DHCP mode, go to the main menu of your recorder and then navigate to Setup > Network > TCP/IP and make sure the “Enable DHCP” box is ticked. Click Save to apply the new settings.
Once all of these steps have been taken, wait for a few minutes for the machine to come back online. The Status should read Online. If still nothing, try to reboot the NVR.
If still shows offline, try the following suggestions:
- Ensure that the internet on the location works. Try to open up a random website just to test it out.
- Update the firmware on your NVR, ensure you’re using the right firmware.
- Reboot the recording and re-do the settings one more time.
- Update the app on the phone. Re-scan the QR code, type the correct username and password.
If the issue persists, contact Uniview support or your seller/dealer. Provide them with the unit’s serial number and model. Sometimes they may remote on your computer to fix the problem.