The “device has been disposed” error message shows up when you try to access your Swann security system via your phone app. It means that the username or the password you entered on the app doesn’t match your recorder’s credentials. In other words, you are trying to access your CCTV system using the wrong credentials, and obviously the app will block these attempts.
How to fix “device has been disposed error”?
To solve this issue, you need to go directly to the recorder (DVR/NVR) itself and try to log in. This is to make sure that you have the right username and password of your unit. Type it in and see if you can login. Once you confirm it, you may try to add the device again and carefully enter its credentials on the phone app. Make sure no empty spaces are present. Below are the steps you need to follow in order to add the device.
- Select Pair Device.
- Scan its QR Code (either the sticker on top of your unit or in the Main Menu).
- Enter the recorder’s credentials (username and password). Note the credentials are case sensitive, so type them carefully.
Also, it has been reported that some firmware have bugs that may cause the “device has been disposed” error. It’s recommended to update your recorder to the latest firmware. Contact Swann or the reseller/dealer to get the right firmware for your equipment. Once done, reboot your recorder and try again if you see the live picture of your cameras.