Here we will show how to fix Zosi invalid password error problem when trying to view your cameras remotely via Zosi Smart app (on your smartphone). This error is very common on Zosi CCTV equipment.
To fix the issue, you just need to get into the Zosi Smart app user management and change the parameters related to the username and password to make them match to the same DVR parameters. The Zosi smart app on your mobile phone must have the same privileges as the admin user in the DVR, which means you need to make sure the user exists and has exactly the same password. Below is the step by step guide.
How to fix the Zosi invalid password error on Zosi app
Just follow the steps below to fix the invalid password error:
Step 1. Open the ZOSI smart app and click the icon at the top right side;
Step 2. In the “Device Manager” screen, select the device by clicking the icon.
Step 3. Click on “Connect Parameters” to edit the username and password.
Step 4. Change the password for the admin user (use the same one from the DVR).
How to fix the Zosi invalid password error on the computer
If you like to have a remote view to your Zosi DVR, chances are, you also use the Zosi software in your computer. If that’s the case and you are also getting the invalid password message when trying to view the camera remotely, here’s the solution. Get into the software device management and change the password for the admin user, the same way you did for the mobile app. See the details below:
Step 1. Open the ZOSI View PC client software.
Step 2. Click the button “Device Management”.
Step 3. Choose your device (DVR) and click on “Modify Parameter.”
Step 4. Change the admin password to match the one on the DVR.