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Home Technical Zosi

How to fix Zosi invalid password error when using the Zosi Smart app

Marco Albertini by Marco Albertini
in Zosi

This guide shows how to fix the Zosi invalid password error when trying to view your cameras remotely via Zosi Smart app (on your smartphone). This username and password error is quite common on various Zosi DVR or NVR and sometimes can become frustrating.

This Zosi password error is caused by a technical glitch related to the communications between Zosi Smart app and the recorder itself.

What we have to do is to modify the credentials’ parameters so they can match the settings on the DVR.  The app must have the same privileges as the admin account on the Zosi recorder. Below is the step-by-step guide.

How to fix the Zosi invalid password error on Zosi Smart app

Step 1. Open up the Zosi smart app on your phone and the three-lines icon at the top right side.
zosi invalid password errorStep 2. In the Device Manager section, find your device and click the “i” icon (as shown in the picture).
zosi invalid password errorStep 3. Click on Connect Parameters to edit the username and password.
zosi invalid password errorStep 4. Type the username admin and enter the correct password. It should the same as the one you login locally directly to your DVR (same account).
zosi invalid password error

How to fix the Zosi invalid password error on the computer

If you’re using the Zosi View software on the computer and you’re still getting the invalid password error when trying to view the cameras remotely, follow the next steps to solve the problem. Go into the Zosi software’s device management and change the password for the admin user, the same way you did for the mobile app.

Step 1. Open the Zosi View software on your computer.

Step 2. Click the button Device Management in the Control Panel.
zosi invalid password errorStep 3. Choose your DVR from the list and click on Modify Parameter.
zosi invalid password errorStep 4. Modify the admin password to match the one you use on the DVR (the admin account).
zosi invalid password errorIf this can’t help you, we suggest you delete the device from app/PC client, then re-add the DVR to the app or PC client with the correct login information

Marco Albertini

Marco Albertini

Italian-born Marco Albertini, with a background in Computer Science, found his passion in security camera systems, alarms, and cloud services. Based in New York since 2010, he's a sought-after expert, assisting numerous businesses and homeowners in securing their properties with advanced solutions.

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