Quite often the Guarding Vision app will show an “offline” error on the screen which means you won’t be able to see any cameras on the phone. The offline error is related to the Platform Access status settings on the recorder or IP camera.
In this guide we will show how to fix the Platform Access offline status error that prevents the cameras from showing up the Guarding Vision app. Follow the step by step guide to get rid of the Platform Access “Offline” status issue on your NVR/DVR.
Note: Guarding Vision is used by Hikvision OEM IP cameras, NVRs and DVRs (branded or non-branded).
How to fix Guarding Vision Platform Access offline status issue
The most common cause for Platform Access offline status is when the Preferred DNS Server fields are left empty or not set up properly. You need to add the DNS server over there for the Status to become Online. Follow the steps below to fix this issue.
Step 1. Connect the recorder to a monitor or TV, right click and go to Menu > Configuration > Network > General.
Step 2. Enter the “Preferred DNS server” address as 220.127.116.11. On the “Alternate DNS Server” field, add 18.104.22.168. These are Google’s DNS IPs and they get update automatically.
Note: If “Enable DHCP” is checked, you can check the option “Enable DNS DHCP” which will let the NVR/DVR pull up its own Preferred DNS Server.
Step 3. Click “Apply”. The device might take a few seconds before applying the new values.
Step 4. Now go to Menu > Configuration > Network > Platform Access. The status should show “Online”. The device might take up to 60 seconds before showing the new status. Click “Back” wait 60 sec and check the status again.
Once all that is done, you can scan the QR code on your “Platform Access” page to add the device directly to your Guarding Vision app. Or you can add the serial number manually on the app. There are many ways to add the device to the Guarding Vision app.