If you encounter an Error 403 Forbidden while attempting to establish a connection to a Hanwha recorder through Chrome, it indicates that the web access to the recorder has been disabled by someone. It usually happens with Chrome, but the error can show up on other browsers as well.
This security measure is often implemented to restrict unauthorized network access and protect the integrity of the surveillance system. Sometimes it can be accidentally enabled by the owner who doesn’t understand the settings.
Note: This guide applies to Hanwha brand security devices (cameras, recorders), these are also marketed as Samsung Techwin or Wisenet. Apply to: All XRNs. PRNs, and QRNs
How to fix Hanwha Error 403 Forbidden issue
To resolve this issue, follow the comprehensive step-by-step guide provided below.
Step 1. To begin the troubleshooting process, ensure you have access to a monitor directly connected to the NVR’s HDMI or VGA port.
Additionally, make sure you have a wired USB mouse connected to the NVR, as it will be necessary to navigate through the settings.
Step 2. Right-click on the monitor and select the Menu option from the context menu. This action will open the NVR’s menu, which contains various configuration settings.
Step 3. Proceed to navigate through the following menu path: System > User > Permission Setup > Restriction on Network Access.
Step 4. Once you have reached the Restriction on Network Access section, carefully examine the checkboxes corresponding to “All Network” and “Web Viewer.”
If either or both of these options are selected, uncheck them to restore network access. When “All Network” or “Web Viewer” is checked, it indicates that no network access is permitted.
Step 5. If the administrator (Admin) has network access, but a regular user does not, it suggests that specific settings need to be configured for that user.
Step 6. Navigate to the User section within the menu and locate the User setting for “Viewer.” Ensure that it is set to “Use” to grant network access to the respective user.
Step 7. On newer Hanwha NVR models, the Restriction Settings feature offers more advanced controls. To access these settings, navigate to the Setup section > followed by System > User, and finally, Restriction Settings.
The screenshot below illustrates the graphical user interface (GUI) for these models (Wisenet and similar third-party brand names).
Step 8. For some other NVR models, the User GUI, as depicted in the picture below, is used to modify user settings.
Navigate to Setup > User > User Select. Confirm that the User setting for “Viewer” is set to “Use”.
By following these detailed instructions, you will be able to resolve the Error 403 Forbidden issue encountered while attempting to connect to an NVR via Chrome. Take note of the screenshots provided above for further guidance during the troubleshooting process.
Hanwha Techwin is a global security solutions provider known for its wide range of security devices, including surveillance cameras, video management systems, and recording devices.
The company was previously known as Samsung Techwin until it changed its name to Hanwha Techwin in 2015.
Wisenet, on the other hand, is the brand name under which Hanwha Techwin markets its line of professional-grade surveillance cameras.
Regarding the differences between the brands, Samsung Techwin and Wisenet are essentially the same company. The transition from Samsung Techwin to Hanwha Techwin was primarily a rebranding effort, with the company’s ownership and core operations remaining intact.