If you’ve noticed playback glitches on your Hik-Connect app, especially between 23:00 and 23:59, you’re not alone. Users have reported a peculiar situation where the playback function doesn’t cover the expected 24-hour period.
Moreover, some other users are experiencing an issue where the playback skips the current date (for example the 29th) and jumps directly to the next day (30th), between the specified time frame of 23:00 and 23:59. This skips an entire hour of footage, raising concerns among users.
Initial attempts to resolve the problem involve checking NVR settings and confirming motion settings for continuous operation. You need to make sure that motion detection is enabled for the whole 24-hour timeline.
A restart of the NVR, login, and logout of the Hik-Connect app doesn’t resolve the issue.
Strangely, the actual footage shows on the IVMS-4200 computer-based software, and it playbacks just fine. The issue is that the footage skips one hour on the phone app only.
To fix this issue is very easy: simply update the Hik-Connect app to the latest version. This issue is caused by a glitch in the app and can be fixed by ensuring that you’re running the latest release.
Regardless if you’re using an iPhone or Android, go to the update section and check for any new version. Update it, reboot the app and now it should be working just fine.
If that doesn’t fix the issue, try the following:
Ensure that you’re using the correct timestamp on the system. Sometimes this issue shows up when the Daylight Saving Time takes effect which may mess up the settings.
Go to the time settings of the system and ensure that the time (and date are set correctly). Also, playback the footage to see if the timestamp is correct.
Make the NVR (the recorder itself) is updated to the latest firmware version. You may update via the local interface, or contact the seller to provide the right firmware. Don’t go online to get firmware that is not authorized, you may brick the unit.
Perform a hard drive check via the NVR’s controls to ensure that they’re in working condition. Some models come with an HDD Health Check on the settings that can be used to inspect the driver’s health.
Check network connectivity and bandwidth adequacy, as low bandwidth can significantly affect playback quality. Consider adjusting network settings or seeking guidance from technical support to improve performance.
Lastly, if the issue persists, consider reaching out to the dealer, manufacturer, or the company that installed the system.
Their expertise and guidance may provide further insights or specialized solutions to address the persistent playback restriction in the Hik-Connect app for Hikvision devices.
