If you’re trying to set up the Hik-Connect for your Hikvision CCTV security system and you’re stuck on Hik-Connect status offline issue, this step by step guide will show you how to solve this issue. This issue shows up on the Platform Access section of your Hikvision NVR/DVR, no matter what you try the status is offline.
Below we explain two methods how to fix this problem: the first one is by using the SADP tool on your laptop (have the software installed); the second way is by doing the settings directly on your DVR or NVR via the local interface (make sure to have a monitor and a mouse hooked up to the machine).
Fix Hik-Connect Status Offline Issue
You can fix the “status offline” issue by accessing the affected unit through the web browser or via the recorder’s local interface (navigate around with the mouse that comes with the unit).
Step 1. Run the SADP tool on your laptop or computer. The tool will scan your network and list the IP addresses of all the Hikvision devices found on the local network.
These devices can be single IP cameras, NVRs or DVRs. Locate the IP address of the device you’re having trouble with. Another way is to locate the IP address of the unit straight from the local interface.
Let’s say your NVR is having the Hik-Connect status offline issue, note the IP address of the NVR on the SADP tool (for example 192.168.1.100).
Step 2. Open up Internet Explorer and type the IP address of the NVR on the URL bar. Note: Use Internet Explorer only, don’t use Microsoft Edge. Log in with your username (admin) and password (the one you’ve previously set on the device).
Step 3. Go to Configuration > Network > Basic Settings > TCP/IP. Take a look at the IPv4 Default Gateway section. At the bottom of the page, you’ll see the DNS Server section. Type the IPv4 Default Gateway in the Preferred DNS Server bar and enter 220.127.116.11 in the Alternate DNS Server bar.
Step 4. Navigate to Configuration > Network > Advanced Settings > Platform Access. If the how-to-fix procedure has worked then you will see the Register Status as Online. You need to wait 2-3 minutes for the status to show online, so if it’s still offline, wait a little bit until all the settings take effect.
Step 5. If the method didn’t work and the status still shows offline, then go again to the TCP/IP tab of the Network settings: tick the DHCP box and also tick the Auto DNS option.
Fix Hik-Connect Status Offline issue via the recorder’s interface
The logic and the procedure are the same. We still need to adjust the DNS settings on the Network section of the recorder. The interface may vary, however, the idea is exactly the same.
Step 1. Right-click and select Menu and then browse to Configuration > Network > General.
Step 2. Set your Preferred DNS Server so that it is the same as your IPv4 Default Gateway and set your Alternate DNS Server to 18.104.22.168 and hit Apply.
Step 3. Go back to Network > Platform Access to see if the fix has worked. Normally you should see the Register Status as Online. If not, then enable the DHCP and tick the Auto DNS option. Wait 2-3 minutes for the settings to take effect. You may need to reboot the NVR or DVR as well.
If you’re using the new line of Hikvision devices (logo or OEM) that come with the new (updated) interface, then the steps will still be the same.
Right-click with your mouse and open up the Main Menu, then click the Cog icon, then navigate to Network > TCP / IP. Set your Preferred DNS Server the same as your IPv4 Default Gateway and set your Alternate DNS Server to 22.214.171.124. Don’t forget to click Apply to have the settings saved.
Once done, check if it worked. Go to Network > Advanced > Platform Access. You should see the message Status of Online. In some rare cases, you may need to update the firmware of the unit. Ask your seller or Hikvision USA for the right firmware.