The Hikvision code error 153 is generated when there are too many attempts to login into the Hikvision camera or DVR/NVR by using the wrong password through the iVMS-4500 smartphone app.
Sometimes the password is incorrectly typed into the smartphone and the app sends it to the device more than once and that counter backs with an error that locks the camera for (usually) 30 min to protect against a possible hacker attack. To solve error code 153, you need to the device or wait 30 minutes.
How to fix Hikvision error code 153
This error shows when the device is hit with the wrong password many times via the iVMS-4500 phone app. Eventually, it enters into lockdown to protect the user credentials. You’ll just see there [Code error: 153] (as shown in the picture below).
Try the following suggestions to fix the problem.
Reboot the device
In many cases, this is the easy solution for code error 153. Simply reboot or restart the camera or the DVR/NVR. Once the machine is back on, try to enter the username and password again, hopefully, there will be no mistake this time.
Wait 30 minutes
Another way to solve code error 153 is by waiting at least 30 minutes until the camera is ready again to let the app authenticate again.
As we mentioned before, this error shows up when someone is using the wrong password to access the security device. By waiting 30 minutes, you’re allowing the camera’s protection layer to time out.
Access your device from a computer
You can unlock the device by accessing it through a computer that uses a different IP address. Go to Remote configuration > System > Login Security to unlock the IP used by the smartphone.
Update the firmware
It has been reported that, sometimes, the issue is solved by updating the firmware on the IP camera or the NVR/DVR in question, especially if you’re units are old products. Additionally, make sure the phone app (iVMS-4500) is up-to-date.
Does this error mean that someone knows your password?
Security-wise, should you be concerned when you get this type of message? What if you’re using the right password but you’re still getting code error 153?
That means that perhaps someone else is trying to access your camera/Hikvision system by sending a different combination of username and password (trying an incorrect account). You never know.
However, the IP camera or Hikvision DVR/NVR will lock itself for 30 minutes in order to prevent this type of situation. It’s recommended to check your network security or ensure that your password is not compromised (use a combination of letters, numbers, and special characters).
How to fix error code 153 in LTS cameras
Hivkison sells its products to other companies that rebrand them and resell them to end-users (these products are called OEMs).
And, since it’s the same software, error 153 may show up on various camera brands that are not directly labeled as Hikvision, for example, the LTS cameras.
To fix error code 153 in LTS cameras, navigate to the Security Service configuration section and uncheck the box that says “Enable Illegal Login Lock”. If the issue still persists, contact the LTS and update the firmware on your device.
