This error occurs when you’re trying to set an IP address to either a Hikvision IP camera, DVR, NVR or intercom system. Let’s say you want to adjust the IP address to match the network range of your local network but when you do so the SADP Tool shows Error 2015: Others.
This issue is caused by the computer and the camera (or any other Hikvision device) being on different subnets, so what happens is it will actually not allow you to either enable the HTTP or manually set the IP address. To fix this you need to make some changes on your network adapter which then allows us to set the IP address. After that you need to change the network adapter back to the previous settings and you’ll be good to go.
First off all, let’s see how the Hikvision error code 2015 shows up on the SADP. In this example, we have a Hikvision device on the network and we can see the IP address of the device (18.104.22.168) on the SADP tool. If we click on Enable DHCP and enter the password we get the message Error 2015: Others. Same error shows up if you try to manually modify the IP address of your device.
How to fix Error 2015: Others
To fix this issue, go to the Network Adapter settings on our computer. In the bottom right corner, right click on the Network Adapter and then click Open Network & Internet settings.
Click change adapter options and you’ll see your Local Area Connection.
Right click again and go to Properties.
Select Internet Protocol Version 4, then click Properties.
Here you have to put the Network Adapter on the same range as that of the camera. In our case we have to put:
- IP address: 192.0.0.5
- Subnet Mask: 255.255.255.0
- Default Gateway: 192.0.0.1
Technically you can use any IP addresses as long as it’s the same format. Click Close and go back over to the SADP tool. Don’t do anything else but close down the SADP tool. Most people don’t close the SADP tool and still get the same error message. You need to completely close it and after that the settings we just did will take effect.
Reopen the SADP tool and change the IP address of your device, either by using the DHCP mode or setting it manually. This time the settings will go through successfully and no Error 2015 will show up.
Once done, you need to change the network adapter settings back to the original. Go back to where you were before. Select “Obtain the IP address automatically”, close and all is done.
Hope this tutorial was helpful to you.