Hikvision error code 8200 shows when you’re using the iVMS-4500 (Hikvision phone app) to connect to a Hikvision recorder (DVR, NVR) or to a single IP camera. There are different factors that can cause this error, however usually it’s caused by a stream encryption issue. The easy way to fix this problem is to disable the encrypted stream. This article will explain the steps you need to undertake in order to fix this problem. Below are listed the causes and the fixes for error code 8200. Try each of them, until the issue is solved.
1. Video stream encryption
To keep the communication safe the IP camera or the recorder can encrypt the data before sending it to the Internet. The idea behind the encryption is to keep the data safe from hackers that can intercept the video stream before it arrives at the destination. Even if the data is intercepted, it’s useless since it’s already encrypted by the server (IP camera, NVR/DVR). It’s recommended to enable the encryption mode on your CCTV system, however, data encryption costs more processing power and that can cause some issues.
To fix error code 8200 disable the Stream Encryption mode. Go to the Main Menu, Configuration and then Platform Access. There you’ll see an option for encryption, disable it by unchecking the checkbox (as shown in the picture). By unchecking the option to encrypt the video stream, your devices (camera/recorder and mobile) will use less processing power. Usually this step will fix error code 8200.
2. Corrupted configuration file
Sometimes a bad configuration or an internal corrupted file can cause issues and generate the error code 8200. It’s very common to reset devices to their factory default state and start fresh with a new configuration to solve different types of problems. So another way to fix error code 8200 is to reset the IP camera or recorder to factory defaults. When resetting a device to factory default make sure you have saved and exported all the configuration just in case you need to import it again.
It’s also recommended to take notes of the configuration in details or perhaps some screenshots of each configuration screen (you can use your phone to take pictures). The idea is to reset the device and manually configure it again.
Just make sure you have local access to the device if you are resetting all parameters to factory default. If you are remotely connected and far from the site where the device is located reset with the “except the IP parameter option”.
3. Update the firmware
The device’s firmware can cause a lot of different problems if it’s too old and has some bugs that were not corrected yet. The next step to fix error code 8200 is to update your device (IP camera, NVR, DVR) to the latest firmware. Go to the system maintenance menu directly and look for the check update option. That menu can be different for cameras, DVRs, and NVRs.
You can also use the web browser to login and update the firmware. The picture below shows the option to check the firmware in a DVR/NVR. Note: For certain recorders the “Check Update” feature is not implemented properly, it may not even work. In this case you need to update the firmware manually (find it online and update it directly on the recorder).
4. UPnP problem
UPnP (Universal Plug and Play) is a universal protocol that allows finding devices in a network. Most network devices have this option in the menu. Some users and technician reported that by disabling the UPnP protocol in the camera or recorder, the error code 8200 just disappeared, so you can try this method as well.
To disable the UPnP on the device, just login in and look for the NAT (Network Address Translation) configuration. Sometimes you can find this option in a different menu, but the idea is just to look for it and disable to test if the error code 8200 goes away. The picture below shows the “Enable UPnP” box. Uncheck it in order to disable this feature. After unchecking this option is recommended to reboot the device to have a fresh start of the operating system.
5. Bandwidth issues
Bandwidth is crucial for network transmission, it doesn’t matter if it’s audio, video or some other type of data. With higher video quality (HD or UHD) comes the need for more bandwidth usage. Higher resolution and higher frame rate impact directly in the bandwidth, so you can control how much bandwidth the system is using by just adjusting those parameters. The other option is to limit the bandwidth the camera can use by adjusting the bitrate. The picture below shows the use of bandwidth in a DVR. This example is for only one camera connected to the DVR. With more cameras the value is going to be higher, so keep an eye on the bandwidth.
Another method to fix error code 8200 is by limiting the bandwidth. You can either change the quality of the image or to limit the bandwidth of your camera or recorder. However, don’t make the mistake of configuring a high-quality video stream with a big bandwidth limitation. It doesn’t work like that. If you want to have high-quality video you need to let bandwidth enough for your camera or recorder to use, you can’t just “choke” the device and expect to have it streaming good quality video. Don’t limit it too much. The picture below shows the menu for bitrate (bandwidth) configuration.
In this example you can see the configuration for the sub stream, that will be used when viewing the cameras via smartphone, you can set the Max Bitrate value a little bit lower (256) and test the quality, but don’t go lower than that. If the resolution is higher, such as 1280 x 720 set the max. bitrate to 512 Kbps will just drop the video quality to a really bad level.
6. Reinstall iVMS-4500 app
Some users reported that by just reinstalling the iVMS-4500 app the error code 8200 disappeared. So reinstall the iVMS-4500 app to fix the error code 8200. This step is very simple, just remove the app from your mobile and later reinstall it again (don’t update the app, you need to remove it). After removing the app go the Play Store or Apple Store apple and look for a new version of the iVMS-4500 and click the install button.