When you are trying to have access to a Hikvision IP camera or DVR/NVR you’ll stumble upon the message: “Please click here to download and install the plug-in”. If you can’t get this plugin installed and the whole thing is driving you crazy then read this article to find the solution.

The issue is that even if you install the plugin the message will still show up and bother you everytime you need to access your Hikvision IP camera/NVR/DVR. The plugin is installed but looks like something went wrong because the message ask to install again and also says: “close the browser when installing the plug-in”.

This issue with the Hikvision DVRs, NVRs and IP cameras is related to the compatibility mode on Internet Explorer (IE) and also related to trusted sites. You just need to configure IE and the error will disappear quickly. The solution is easy, follow the next two steps explained in this article.

Step 1. Configure IE compatibility mode

Click the ALT key (on the keyboard) to see the Internet Explorer hidden Menu. On the Menu click on Tools and then Compatibility View Settings.

On the next window the DVR’s IP address and hit Add. The same procedure is you have an IP camera or a NVR.

Step 2. Configure IE Trusted sites

Press the ALT key again and click on Tools -> Internet Options.

Open the Security Tab and click on Trusted sites.

Enter the device IP address and then click Add.

When these two steps are completed the aforementioned issue will be solved permanently. Don’t forget to close the Internet Explorer after the configuration. When you open it again it should be working properly and you will be able to enjoy your Hikvision DVR/NVR/IP camera. The message Please click here to download and install the plug-in” will no longer show up.