Often the Hikvision cameras go bad or the software gets corrupted. If your camera gets powered on but you don’t see the camera’s IP address, or you see the IP address but cannot access the camera you may try to reflash the firmware. All the settings will be erased and the software will be installed from the scratch. This procedure is done via the TFTP and the steps are shown and explained in this article.
What do you need
1. The TFTP software (download here). Make sure to unzip it.
2. The right firmware for the camera. This is the tricky part, you need to get the right firmware version for your camera, otherwise the reflash procedure won’t go through. For the Hikvision USA equipment the firmware can be found on the Hikvision US website, for the OEM versions you need to contact your supplier/reseller. You can check this page containing the firmware for Hikvision IP cameras.
3. A switch/router. The computer and the camera with hook up to this switch. The scheme will be: laptop/computer and the camera goes to the switch. The camera can be powered via PoE or on separate power adapter.
The steps to reflash the firmware
1. After you download and unzip the TFTP files, place the folder on your C:/ drive (C:/TFTP-Update/). In this example we labelled our folder “TFTP-Update”.
2. Place the firmware file inside the TFT-Update folder. The firmware is named: digicap.dav. Don’t paste the firmware as a zip file, otherwise the procedure will fail.
3. Change the IP address of your computer/ laptop. You can do this on the TCP/IP section of your Network Settings.
a) Open Network Connections by clicking the Start button, and then clicking Control Panel. In the search box, type adapter, and then, under Network and Sharing Center, click View network connections.
b) Right-click the connection that you want to change, and then click Properties. At the same time make sure there’s not internet connection to the computer (turn off the Wifi or disconnect the internet cable from the computer)
4. Click the Networking tab. Go to Internet Protocol Version 4 (TCP/IPv4) and then click Properties.
5. Modify the computer’s IP address to: 220.127.116.11, Subnet mask: 255.255.255.0. This step is crucial.
6. Go to the TFTP folder and double click tftpserv.exe.
7. You should see the same screen as shown below. If you see there 18.104.22.168 it means you’re on the right path.
8. Plug the Ethernet cable on the camera, then the power cable. If your switch is PoE, then there’s no need to power the camera separately (via a power adapter). Note: The camera should be plugged in the router or in any other switch. It must be on the same network as the computer.
9. The TFTP tool will automatically detect the camera’s IP address and it will start with the update process. Be patience as this will take about 2 or 5 min. No additional operation is needed.
6. “System Update Completed“ message will show up when the procedure is done. Close the TFTP window, unplug the camera, and then plug it back on. Go to SADP and the camera will show up there inactive. You can modify the IP and access the camera via web browser.
Note: Don’t forget to remove the 22.214.171.124 IP address you assigned to your PC/laptop, otherwise the internet may not work.