Once Hikvision shuts down iVMS-4500 and HiDDNS services, installers who previously used iVMS-4500 and HiDDNS services can add devices to Hik-ProConnect to provide remote operation, maintenance, and management services for end-users.
Similar to the other apps, devices can be added to Hik-ProConnect through P2P and IP/Domain. This guide will show in detail how the procedure works and the steps shown here are valid for any Hikvision device (NVR, DVR, IP camera) regardless if it’s logo or OEM version.
Hikvision: Add your device to Hik-ProConnect app
Download Hik-ProConnect app
There are a few ways to obtain this software. Installers can download and install the latest version of the Hik-ProConnect APP by visiting the Hikvision APP Store appstore.hikvision.com.
Another way is to use the Hik-ProConnect Portal which is a computer-based software. Installers can directly access the Hik-ProConnect portal on the desktop/laptop by accessing the official website such as https://hik-proconnect.com
You need to register a Hik-ProConnect account through the Hik-ProConnect app or portal and follow the prompts. Add the correct information and you may add your device(s).
Add your device through P2P
First of all, upgrade your device to the latest version that supports Hik-Connect. Then, enable the Hik-Connect function on the device side and keep it online.
The path is Configuration > Network >Advanced Settings > Platform Access. For platform access mode, select Hik-Connect or Cloud P2P (the display of different devices may be different), and set the verification code for device addition.
Some devices may not allow user-defined verification code. Users can view it in the device label. If there is no verification code in the label, the device verification code is ABCDEF.
Since ABCDEF is not allowed as the verification code in the current service, you may need to contact Hikvision technical support (or seller/dealer) for processing before using this kind of device.
Once the previous steps are completed, create a new Site.
Add a device by scanning the device QR code or manually entering the device serial number.
So, either scan the QR code.
Or, manually enter the device serial number.
Enter the verification code set in the previous steps (on the Platform Access section), and click Add.
Complete adding and hit Finish.
After adding the device to the site, send the site and device to the Hik-Connect account of the end-user and apply for permission from the user’s side.
Enable Hik-Connect DDNS
If you add a device to Hik-ProConnect, you will be prompted that it is incompatible with Hik ProConnect. Or that the remote configuration function cannot be used after adding the device. All you need to do is enable the Hik-Connect DDNS function in Hik-ProConnect.
First, start the port mapping of the device through the UPnP function of the router or the device itself. Select the device, click DDNS Settings.
Enter the external port mapped in the first step, and enter the username and password of the device.
Click Save to complete the configuration. After DDNS is enabled, devices will be directly connected through DDNS when remote configuration, live view, playback, health monitoring, linkage rule, and other functions are used in Hik-ProConnect.
Add Device through IP/Domain
For devices that do not support the Hik-Connect service function, you can also add devices to Hik-ProConnect through the IP address or the domain name
Navigate to Site > Add Device > IP/Domain. Add a device by manually entering the IP address, port number, user name, and password of the device.
After adding, the installer can apply to the end-user permissions such as remote configuration, preview, playback, etc.
Somethings to keep in mind:
- If the mobile phone and the device are in the same network (LAN), you can use the LAN IP address and port to add.
- If both the mobile phone and the device are in the public network, you need to map the device to the public network and add the device using the public IP and port in Hik-ProConnect.
- The devices added with an IP address are different from those added with the Hik-Connect domain regarding the supporting features. Some functions that must rely on cloud services, such as device sharing, alarm/call reception, etc., are only supported in the Hik-Connect domain add mode.