Samsung TV error code 102 is a common error that indicates communication issues between the TV and the Smart Hub server.
Usually, the issue is caused by connectivity problems caused by the router or the Smart Hub servers and can be fixed by simply rebooting the router.
Other reasons include weak WiFi signal, incorrect DNS settings, outdated firmware, etc. If the error doesn’t disappear, then you need to perform some other actions.
How to fix Samsung error code 102?
First, let’s explain what Samsung TV error code 102 actually means. The full message on the screen reads: “ Error Code 102. There was a problem in the network.” In other words, the TV fails to connect to the Smart Hub server.
The reasons for this error include a problem with the internet, a problem with the router, outdated software or firmware, or a problem with the Smart Hub server.
Sometimes the TV can’t connect to the server because it’s overloaded or in maintenance mode. If you see this error, then simply go through the steps listed in this guide.
Basically, you should try these tips:
- Reboot your router.
- Reboot the Samsung TV.
- Modify the router’s settings.
- Ensure you have strong WiFi coverage
- Change the device’s DNS server.
Reboot your router
The first thing you should do is reboot the router. As we mentioned, error 102 means that there’s a communication problem between the TV and the Smart Hub server.
By rebooting the router, you may erase any misconfigurations, errors, or overloadings that may cause the WiFi internet to be unstable. So, power off the router by removing the power cord, wait about one minute, and then power it on again.
Reboot your Samsung TV
Next, you should reboot the TV unit. Don’t just turn it off by using the remote control, you need to unplug the power cord from the outlet, wait at least 30 seconds, and then power it back on. Allow another minute for the TV to start up and try again to see if the error has disappeared.
Sometimes the TV’s software may run into malfunctions, bugs, or misconfigurations that can be fixed by reinitializing the device.
Modify the router’s settings
Sometimes Samsung error 102 is caused by issues related to the router’s settings. One of the most common issues is the encryption mode.
If the router is encrypted, it will prevent unauthorized devices from connecting to the local network. You should turn this feature off and then see if the error disappears.
Another suggestion is to change your router’s frequency. Most routers are capable of both 5 GHz and 2.4 GHz frequencies, and some TVs support 2.4GHz or they work better on one frequency compared to the other one.
You should access your router, find the frequency section and switch it to 2.4Ghz (or vice versa) and see if there’s any difference. As a rule, high-bandwidth devices such as TV work better and faster when using 5GHz.
Lastly, you can check the access control function. Some devices will only connect to certain MAC addresses that are recognized and “approved” by the router.
If it’s the first time connecting the TV, maybe the MAC is blocked by the router. You can either disable the function or add the TV’s MAC address to the whitelist.
Change the DNS servers of the TV
Sometimes the problem is with the Smart Hub server. It may happen that the server is overloaded, on maintenance, or has some glitches.
In some cases, the TV fails to get the correct DNS server. You can add the correct one manually by following these steps:
- On the TV’s menu, go to Network Settings.
- Select DNS.
- Enter a public IP address in this field, such as Google’s DNS address which is 220.127.116.11.
Reboot the TV and when it’s back on, check if the error has been resolved.
Update the firmware
In some cases, error 102 in Samsung TVs is related to an outdated software version. You can access the menu using the remote control, go to the Support Section, select Software Update and let the devices check for new updates.
Once the update is done, reboot the TV and check if you can access the content.
Check the Wi-Fi module
It may happen that the WiFi module of the TV is faulty or broken. You can check its functionality by following these steps:
In some cases, Samsung TV error code 102 persists even after deep reset, firmware update, and router tune. The built-in wireless adapter may be broken. To check its functionality, open the Smart TV Menu and follow the further instructions:
- Go to the Support section.
- Hit on Contact manufacturer.
- Find your Samsung TV’s MAC address.
Normally it should contain just numbers. If you see dashes and zeroes instead, it means your network adapter has stopped working.
If the module is broken, you can either get a replacement from Samsung, or you can even use an external adapter that connects to the TV and allows it to use the internet.
Samsung TV error code 102 can be solved by rebooting the router, rebooting the TV, and adjusting some other settings in the router itself such as the frequency of disabling the encryption mode.
In some other cases, you may need to update the TV or inspect the WiFi module actually (if not, you need to replace it). Lastly, you may contact Samsung for further technical assistance.