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Home Technical How To Fix

How to set up Wisenet mobile

Marco Albertini by Marco Albertini
in How To Fix

In this guide, we will show how to use Wisenet mobile and how to add your Wisenet IP cameras to this app. Once you set up the Wisenet mobile you will be able to see the cameras on your phone, playback, backup, and do other adjustments.

The Wisenet mobile is used for cameras manufactured by Hanwha Techwin’s security network and works on certain Samsung cameras as well. The setup process of Wisenet mobile is quick and intuitive, it can be done in less than 10 minutes.

Set up Wisenet Mobile app

Wisent Mobile App Main Features

Wisenet mobile app allows you to view live video and playback recordings right from your smart devices. You can see the cameras right on the phone no matter where you’re located as long as you have the internet.

The app is available for both iPhone and Android smartphones and it works with SD card IP cameras, Wisenet NVRs and Pentabrid DVRs. Below it’s a list of main features supported by this app.

  • Live stream from cameras or NVR
  • Playback recordings
  • Search by time/events/IVA
  • Event push notification
  • QR code
  • Multi-playback
  • Fisheye dewarp
  • Add cameras via IP address, DDNS, UID code
  • Picture in Picture (PiP)

Download and install Wisenet mobile app

First of all, start by downloading the app. Go to your phone’s App Store and type “wisenet mobile”. Click the “install” button and wait until it’s automatically installed.
How to set up Wisenet mobileOnce the installation is done, you should find the Wisenet mobile icon on the home screen on your smartphone. Click it to run it.

How to add a camera to Wisenet mobile app

Adding a camera to the Wisenet mobile app is pretty easy. Follow the step-by-step instructions below.

Step 1. Open up the app and click the + button. Click the icon on the right side top corner and select the installation (it looks like a four-split window). Select the installation type.

This can be a QR code, Scan, or Manual. The easy way is to just scan the QR code on the camera’s sticker, point the phone, and scan it.

How to set up Wisenet mobileStep 2. On the next window, you need to enter a name for the camera/NVR or DVR and then type the username (called Device ID) followed by the password (as seen below).
How to set up Wisenet mobileHit ok once done. If everything is correct you should see all the cameras showing up. As long as you have the internet on the phone (WiFi, 4G, LTE, 5G), no matter where you’re located you will be able to see the cameras and playback as well.
How to set up Wisenet mobileApart from scanning the QR code, you can add the information manually. Simply select the “Manual” button and fill out the information on the next window such as the IP address or DDNS hostname, port (default one is 80), and username/password.

Then, if all the entered information is correct, you should see the camera’s live image.

How to Playback on Wisnet mobile app

To playback, tap the playback icon and search for the events alarm. On “Channel” you can select one of the available channels (if you’re using an NVR system).

You can find the stored footage for each day and if you find something interesting, click the bookmark icon to save it for easy access.
How to set up Wisenet mobile

If you get a push notification for motion alerts, click the notification and the app will automatically playback the video for which you were notified. Additionally, you can expand the playback and get more options from the app.
How to set up Wisenet mobileUse the fingers to zoom in, zoom out, or slide the timeline. Or you can click each individual clip one by one. So, that’s all. It’s quite straightforward to set up Wisenet mobile app and it gets even easier if your camera comes with a QR sticker.

Marco Albertini

Marco Albertini

Italian-born Marco Albertini, with a background in Computer Science, found his passion in security camera systems, alarms, and cloud services. Based in New York since 2010, he's a sought-after expert, assisting numerous businesses and homeowners in securing their properties with advanced solutions.

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