Transferring ownership of an ADT account is not difficult but it can get frustrating and you need to start the process early.
Let’s say you plan to move to a new place, can you take your ADT system with you? How can you transfer the account? Or let’s say you sold the house? How do you transfer the ADT account to the new homeowner?
Transferring ownership of an ADT account is simple if you plan to move to a new place. All you have to do is contact ADT a few weeks before moving and they’ll handle the rest. If you need to move your name from the account altogether, they can do that and you need to go through the procedure with an ADT representative.
In this article, we will show you how to transfer the ownership of the ADT account and system, what you need to do, and how you can finish this part quickly.
How to transfer the ownership of an ADT account?
ADT is a security company that provides various residential and commercial security solutions such as surveillance systems, alarm systems, etc. Legally and technically, ADT does not allow ownership transfer of the account. Every time a user creates an account with them, a new contract is signed and new credentials are established.
However, they can change the account holder and remove your name and all your information from the current account. Let’s start by supposing that you will move to a new place and you’d like to physically transfer the alarm/security system to the new location (the account as well).
You must contact ADT at least 30 days before moving out, any day less and things will get complicated. So, plan ahead, and let ADT know that you need to relocate your ADT system.
This period allows ADT to draw the new contract for the new location and offer you the best options of physically moving the system. Depending on the contract, you may pay certain fees for the service.
If you plan to move out, these are the steps:
- Call ADT: You need to call them for at least 30 days and tell them that you need to relocate the system and move the account as well.
- ADT updates the contract: They are gonna draw a new contract for you and offer an estimate to relocate the system. The service price depends on the contract, type of system, the size of the new location, etc. Either way, it will be way cheaper.
- The new system is installed: The ADT technicians will come to the new location and do a fresh installation, updating the information and the contract as well. If your previous system was old, the new one will be upgraded.
Once the ADT alarm has been set up, you can start to use it and pay the monthly fees for your new home. As you can see, moving the system with ADT is easy and straightforward. Just give them a 30 days notice and they’ll take care of the rest.
When moving out, do you need to take the ADT equipment with you?
Actually, you don’t need to take any equipment with you. ADT will take care of everything and they’ll upgrade you to a new system when installing the new setup in your new place. You just have to ask them to update the contract.
The reason why ADT doesn’t really physically relocate the system is that uninstalling it comes with a high cost. It will take technicians hours to move them, and trace the wiring, and most likely something will break or get lost, so it’s not worth the trouble. For them is cheaper and better to install a new system from scratch.
How to change the name on the ADT account?
Another way to transfer your account is by changing the name of the account holder. Basically, you’ll be putting the system on a different name. Here are the steps you should follow to update the name on the account:
- Call ADT and ask them to remove or change the name on the account
- Or go online and update the account information by yourself. You can even cancel the account online.
However, there’s a small problem. Since the account is under a contract if you choose to have your name removed then someone in the household has to take over the account. If you transfer the account this way (by changing the name), you’ll save a lot of cancellation fees
If you decide to cancel the service altogether, then there may be certain cancellation fees that you need to pay since the contract is being breached. If the contract is over and it’s for renewal, they’ll not charge any fees.
I sold the house: How to transfer the ADT account to the buyer?
Let’s say you sold the house and the new homeowner is asking you to transfer the ADT account to his name. How to do that? Unfortunately, you can’t do that.
Since the ADT system is under a contract and linked to your name, you need to call the ADT and have them terminate the account (or transfer to your new place). Then they’ll draw a new contract for the new owner and that’s the way he can access the system.
The new homeowner will save money since there’s no need to install a new system, they can use the existing one. However, they’ll have to sign the new contract and provide their credentials, create passwords for the panel, passcodes for the monitoring station, etc.
Conclusion
You can easily transfer the ADT account to your new place, but it will get complicated if you need to transfer it to the new homeowner. In this case, you need to terminate the account (and pay cancellation fees) and the new owner needs to sign a new contract.
Another way to transfer ownership of the ADT account is by removing yourself from the account and transferring it to another person from the same household (the contract needs to be renewed).
If you have other questions, just call ADT customer service and they’ll provide assistance.
