Experiencing a WiFi disconnection on your Kwikset lock can be frustrating, as all the smart features of this device rely on a stable connection.
When the Kwikset lock encounters connectivity issues, it severely restricts your ability to remotely lock or unlock it through your phone, manage it with your voice controls, or receive alerts when someone accesses your door. Basically, the security of your house may be compromised.
Several factors can contribute to the Kwikset lock not connecting to WiFi issues, such as inadequate Wi-Fi coverage, incorrect frequency channel settings, internal software problems with either the router or the lock itself, or even outdated firmware.
Fortunately, there are numerous tips and techniques you can employ to address this problem effectively.
In this article, we will provide a detailed explanation of all the troubleshooting steps you can take to fix problems with your Kwikset lock.
How To Fix Kwikset Lock Not Connecting To WiFi?
There are several troubleshooting tips you can employ to re-connect the Kwikset lock to the Wifi.
These steps include restarting your router, enhancing Wi-Fi signal coverage, connecting to the appropriate frequency channel, updating the lock’s firmware, and more. The details are explained below.
Reboot the router
The first and highly recommended step to address connectivity problems with your Kwikset lock is to initiate a router reboot.
Rebooting your router can yield immediate results by effectively clearing the router’s cache, optimizing its performance, and ultimately erasing any software-related issues that may cause the WiFi to disconnect.
Additionally, this action minimizes the WiFi’s frequency interference, resulting in a more robust connection to all your devices, including your Kwikset lock.
To reboot your router, please follow these steps:
- Disconnect the router from its power source. (If you have a battery-powered router, remove the battery as well).
- Wait a brief interval of 2 to 3 minutes.
- Reconnect the router to its power source.
- Wait until the Internet light becomes stable, indicating proper functionality.
- Check if the WiFi is working by testing out the lock.
Use the 2.4 GHz Channel
One frequent culprit behind connectivity issues is the Kwikset lock being connected to the wrong frequency channel. Similar to many other household devices, the Kwikset lock is designed to operate on the 2.4 GHz channel.
If you have a dual-band router that transmits both 5 GHz and 2.4 GHz channels, we recommend accessing the router settings and temporarily disabling the 5 GHz channel when connecting your lock. This ensures that your lock establishes a connection at the appropriate frequency.
Moreover, you need to address frequency interference problems with the WiFi.
To mitigate this issue:
- Keep your Kwikset lock and router away from devices that generate electromagnetic interference, such as cordless phones or microwave ovens.
- Minimize the number of wireless devices in close proximity to your lock and router.
- If possible, relocate your router to a central location in your home to optimize signal distribution and minimize interference.
Check the lock’s firmware version
The next recommended step is to verify the firmware version of your Kwikset lock and ensure that it is up to date.
Firmware serves as the fundamental software that is utilized by the Kwikset Lock for its core operations, and updating it fixes any potential bugs that might be causing connectivity issues. And, as you know, software bugs are pretty common across all electronics.
To update the firmware, please follow the instructions provided below:
- Launch the Kwikset app while being within Bluetooth range of the lock. If a firmware update is available, a notification will appear on the screen.
- Tap “Update Now” to initiate the firmware update process.
- Proceed by tapping “Update Now” to commence the firmware update.
- The firmware download will start, and the progress will be indicated by a green status bar.
- Once the firmware update is successfully completed, a message will appear confirming the update.
- Tap “OK” to proceed.
Check the WiFi credentials
An additional factor that may result in the Kwikset lock losing connection to your home network is forgetting to update the Wi-Fi credentials (username and password) within the lock app.
If you have recently made changes to your router, such as modifying the password, it is important to remember that the Kwikset lock must also be updated with the latest credentials.
This ensures a successful connection to your network and guarantees uninterrupted functionality.
To update the Wi-Fi credentials on your Kwikset lock, please follow these essential steps:
- Open the Kwikset lock app on your device.
- Navigate to the appropriate settings section within the app.
- Locate the Wi-Fi credentials or network settings option.
- Enter the updated information, including the new Wi-Fi network name (SSID) and password.
- Save the changes within the app.
Improve the WiFi coverage
To ensure a consistent connection for your Kwikset lock, it is recommended to enhance the strength of your Wi-Fi signal.
This improvement will augment coverage throughout your entire home, enabling all your smart devices to remain online and functional.
There are various methods you can employ to boost your Wi-Fi signal strength such as relocating your router to a better spot, using a WiFi range extender, implementing a mesh network, etc.
Basically, if the WiFi coverage on the lock’s location is weak, then the connection may randomly drop or not work at all.
Reset the Kwikset Lock
If none of the previous solutions worked, we recommend performing a factory reset on your Kwikset lock.
By resetting the lock, you may fix internal bugs and errors that prevent the lock’s proper connection to your WiFi network.
Note: A factory reset will erase all settings and data stored within the lock and its phone app. Before starting, take screenshots of the settings so you can re-set up the lock easily once the reset is done.
To perform a factory reset, please follow the steps below:
- Unlock and open the door to gain access to the Kwikset lock.
- Remove the smart lock cover and take out the battery.
- Reinsert the battery into the lock while simultaneously pressing and holding the Program button.
- Continue holding the button for 30 seconds.
- Release the button when the lock emits a beep sound and the status LED turns red.
- Touch the Program button once again.
- Wait for the LED to flicker alternately between green and red, indicating the completion of the reset process.
