In some cases the Lorex Wi-Fi camera users with the Lorex Home app may encounter the following error message when attempting to view live video: Play error, click to refresh. Obviously, try tapping the refresh icon to reconnect to the camera before proceeding to more advanced troubleshooting.
If you continue to see this error message, please try the following tips:
- Force quit the Lorex Home application and launch again to see if the problem persists.
- Uninstall then reinstall the Lorex Home application.
- Unplug your modem and the router your Lorex device is connected to for 5 seconds. Plug the modem and router back in. Wait a few minutes, then try connecting to the camera again.
- There may be too many objects between the Lorex device and the router, which can impact signal quality.
- Try moving the Lorex device closer to your router to see if connectivity improves.
- Make sure the firmware on the camera and the app itself are updated to the latest version.
