This guide addresses the situation where a Foscam camera has been successfully added to the Foscam client but still no live video feed is displayed on the screen. There are many factors that contribute to this issue, below we’ve listed a few troubleshooting tips.
Why the Foscam camera doesn’t show up on the Foscam Client?
1. Incorrect username and password
It happens quite often that the username or password were changed elsewhere on the connected camera and the credentials were not updated in the Foscam Client software. The software is using the incorrect login information and is attempting to access the camera and is being denied the login because of this.
The other most common mistake is that the username or password were mistyped when configuring the camera. Make sure the credentials are correct. Re-type the correct username and password for the camera that is being affected.
2. Click the “Connect” button
The “Connect” button was not clicked after the camera was successfully added and configured in the software. To fix this, after completing the process of adding the camera return to the Live Video Page and select the drop-down menu for cameras. Select the recently added camera to view the video feed.
Note: After a camera has been successfully added and recognized by the software, the buttons for Audio, Talk, Record and Capture appear underneath the camera when the software is communicating with the camera. If you see those icons, then the camera was re-added successfully and you show see the live picture on the screen.
3. Wrong type of camera
In this case, the wrong type of camera was selected while adding the camera’s information to the Foscam Client software. Verify that the option ZY_H264 was selected for HD cameras or MJPEG was selected for SD (analog) cameras.
4. Old version of Foscam Client
It may happen that an older version of the Foscam Client software is still installed on the “C” drive of the computer and was not uninstalled properly. The version number 1.4.13 or earlier has a folder installed interfering with the current software. To solve this, delete that older Foscam client from your computer and install the newest Foscam client.
5. Incorrect IP address or domain
While configuring the Client Software for remote access the LAN IP address of the camera was entered instead of the WAN IP or DDNS. To fix it, enter the correct WAN IP or DDNS when configuring the Client Software to access the camera remotely. Verify that the camera is already set up with remote access settings and that the settings are accurate.
Note: If the configuration of the camera is via a P2P connection on a LAN attempt to delete the camera and manually add it again using the LAN IP.
6. Incorrect UID
Maybe the wrong UID for the camera was entered when attempting to add the camera manually. So, verify the UID of the camera against what is configured in the Client Software and correct it if necessary.
If the issue wasn’t solved, you may need to contact the Foscam technical team.
