If you’re using an August lock to secure your entrance and the device keeps disconnecting its Bluetooth connection, then this is the right guide for you.
August Lock is a smart device that allows people to open up the doors remotely using a phone app (or punching in a passcode via the door lock). Moreover, August Lock keeps track and saves all the door logs and you will know who and when someone opened/closed the door.
The lock connects through the phone using either WiFi or Bluetooth (which depends on your setup and installation method). If you’re physically close to the lock, the phone may use Bluetooth to communicate with the lock.
Many users have complained that sometimes August Lock can’t connect to the Bluetooth, or it connects and then loses connection a few minutes later.
While it’s common for smart devices to lose the Bluetooth connection, if this occurs quite often then there are a few reasons why it happens such as a low battery, interference, phone issues, obstacles, etc.
In this guide, we will show a few methods of how you can troubleshoot and fix Bluetooth connecting issues of August Lock.
Methods to reconnect August Lock to Bluetooth
If you have your August Locks app running on your phone and it shows an error message indicating that it “cannot connect to Bluetooth”, then you can try the following suggestions to have it fixed.
Go through them one by one until you get the one that works for your case. Remember, there are many reasons why the lock is not able to connect to Bluetooth.
Check the Bluetooth range
In order for the lock and the phone to communicate with each other, you need to stay within the Bluetooth range which is usually around 30 feet (10 meters).
This distance can be reduced further if there are obstacles between the phone and the lock. These obstacles can be thick walls, metals, fences, even another person, etc.
Normally, you’ll need to be in front of the door where the door lock is installed. That way the devices will be able to get linked via Bluetooth.
Check if the Bluetooth is turned On
Check your phone settings and ensure Bluetooth is enabled. The door lock has Bluetooth running by default, but many users turn off the Bluetooth on their phones, and then the units fail to connect.
If you’re using an iPhone, go to the Settings page and ensure that Bluetooth together is turned on. The same thing for Android phones. Additionally, you may slide on the screen from top to bottom and a Bluetooth switch will show up there.
If your Bluetooth is already turned on, you can turn it off for a few seconds and then turn it on again to refresh the protocol. Try and see if it connects to the door lock.
Check the batteries
Low batteries on August Lock may cause the unit not to operate properly and struggle to keep a stable Bluetooth connection and signal.
If there’s not enough power juice, the lock will disconnect or simply not connect at all. Inspect the batteries and ensure they are not expired (you can check the battery percentage by using the phone app).
Additionally, make sure your phone is not low on battery as well. On some phone models, the Bluetooth will be disabled (or not work properly), when the battery is way too low.
Power cycle the August Lock
Power cycling is another technical term that means rebooting the door lock. It’s possible that the software on the lock is running on some errors (or it’s unresponsive) and these can be easily erased but simply powering off the unit for a few seconds and then powering it back on.
To power cycle your August lock, you need to open up the unit and remove the batteries. Wait for 30 to 60 seconds and then insert them back into the unit (make sure they are lined up correctly).
The lock will make a sound and activate the lock to test the power status. Try to connect via Bluetooth using your phone.
Update the firmware
Sometimes Bluetooth connectivity issues are caused by problems with the lock’s firmware. August continuously releases new firmware versions to fix bugs, compatibility problems, and other issues.
Use the August phone app to update the firmware to the latest version, and make sure you’re standing close to the lock. Once the firmware is updated, reboot the lock and try again to connect to the Bluetooth.
Additionally, make sure the phone app and the phone itself are updated to the last software version. It’s also recommended to reboot the phone.
Avoid frequency interference issues
Local interference may disrupt the connection between the August lock and the smartphone. Normally, the door lock should be installed at a technical distance between other frequency sources such as WiFi speakers, microwave ovens, routers, electrical cables, or other close gadgets.
Don’t crowd the same spot with various devices, keep some distance between them. While interference is not common with door locks, it may happen and you need to ensure the unit is installed at the correct spot.
Reset the August lock
If you tried everything and there’s still no connection via Bluetooth, maybe it’s time to perform a factory reset on the August Lock. Usually, these locks work fine but once in a while, you may run into inexplicable errors that can be solved by performing a factory reset.
Keep in mind that a factory reset will erase all the settings on the device, including erasing all the users, and guest users and removing them from any affiliated keychains. So, reset the unit as the last option.
Follow these settings to reset August Lock:
- Open up the August app on your phone and then tap on the red lock screen (the symbol that indicates if the door is locked or not).
- On the top tap the gear icon and then select the unit that you need to reset. If you are running just one device, then that’s all you’ll see there.
- Scroll down and tap Reset Lock.
Wait a few minutes until the reset is done and then you have to re-do the settings and check out if you can establish a Bluetooth connection.
Faulty unit
If this issue was always there and you never had a stable connection, it’s possible that you are using a faulty lock. You have to contact the August support team (or the seller) and they’ll try to troubleshoot it remotely.
Provide proof of purchase and let their team run the diagnostics. If the issue is not solved, ask for a replacement (if the device is still under warranty)
Conclusion
If you have an August lock that fails to connect to Bluetooth, you should ensure that you’re within range, that there are no obstacles, and that the Bluetooth feature is actually enabled on your phone.
Also, check the batteries, make sure the unit is updated and you can even reset it to factory settings. If none of these methods works, contact August for further technical support. Maybe the unit is defective, which entitles you to a new replacement.
