It’s common for the Ring doorbell not to work after a power outage. In this guide, we will show three basic methods that can fix this issue and bring the doorbell online again. Try them and have your system fixed.
The Ring doorbell connects to your smartphone and sends out notifications whenever someone is in front of the doorbell. You can watch a live feed and communicate with the people outside your house anytime and anywhere, as long as you have an internet connection on your phone.
After Power Outage Ring Doorbell Not Working
Check the voltage
If your doorbell won’t power up then it is probably not receiving enough power. You can use a voltage meter to check the power levels through the system. According to the specs, the power should be at least around 16 volts of AC power for the Ring doorbell to work properly.
If the reading on your voltmeter is below that amount then you need to check the outlet or the wiring. Maybe try a different outlet just to test it out. Also, you may need to check the power panel and ensure that the breaker is correct (sometimes when there’s an overload or outage, the break will trigger in the power panels of your house).
If the power flow is working perfectly and the Ring doorbell is still not working, then you may need to replace the power cable. Ask Ring to send you a pro cable, replace the burned one and see if the doorbell works. From our experience, it is not a rare occurrence for the power cable to malfunction, especially during power outages or overloads.
Check the router connection
If the Ring doorbell is powering up correctly but still showing up offline on the smartphone, then the issue may be related to your network. Some routers can switch up their broadcasting channel or settings after a power outage. In this case, you may need to configure the router settings again from scratch and then reconnect your Ring doorbell with your local network.
Once the router has been reconfigured and the internet is established with the Ring doorbell, the device should start showing up on the phone app and then you should be able to watch the live feed and receive notifications when someone is in front of the doorbell.
Keep in mind, usually, it takes a few minutes for the Ring doorbell to connect to the network, especially after a power outage. So, be patient and wait for the device to get linked with the internet.
The unit is burned
A power outage may cause the Ring doorbell to be fried, burned and in this case, there’s nothing you can do about it, it can be reset, basically, the unit is damaged and cannot be fixed no matter what you try.
The only solution left is to ask the Ring Support team to send you a doorbell replacement as no fix can make it work. Claim the warranty and go through the Ring support to get the replacement. Install the new doorbell on the same spot and then relink it to the phone app.
Lastly, for whatever problem you may have with your Ring doorbell, it’s recommended to go through the user manual or the support files on Ring’s website. You may even open a ticket at the support center and wait for their instructions.