Samsung TV error code 107 is caused by an OpenAPI failure which is a bit of a complicated thing to explain. But that doesn’t matter that much because you can fix this error easily by tweaking a few settings.
Most of the time the issue can be fixed by updating the firmware of the TV, changing the settings in your router, adjusting incorrect TV settings, contacting your ISP, etc. We will discuss all these tips in detail below.
How to Fix Samsung TV Error Code 107
As we mentioned, the error shows up because of a conflict with OpenAPI. The technicalities don’t matter that much as long as the problem is fixed.
Check the firmware
Error code 107 prevents the Samsung TV from connecting to the internet. First, you need to make sure that only the TV is having problems connecting to the internet. Check the other devices you may have to ensure there’s nothing wrong with the internet service in your house.
Regarding the firmware, there are two ways to approach the issue. It may be that the firmware is old and you need to update it to the latest version to ensure that any bugs are ironed out.
Go to the Settings of the TV, look up the Update section and check for any new releases. If there’s any, update it and then reboot the TV once done.
It becomes complicated if the TV was working fine and then it showed error code 107 once you updated the firmware. This means you have to roll back to a previous working firmware version. The procedure may sound a little bit difficult but it’s totally doable if you show patience
Most Samsung Smart TVs have USB ports and you need to download the old (or new) working firmware version and place it on a USB drive. Plug the USB stick on the TV’s USB port and upgrade.
To be more precise, follow the steps listed below:
- Using your computer, go to the Samsung Download Center.
- Select Product Type and then search for your TV or enter Model Number.
- Locate the newest firmware, or the working version before you roll the new one.
- Download the file and then unzip the file and paste into your USB stick.
- Next, plug the USB stick into the USB port of the TV.
- Using your TV’s remote control, go to Settings. Select Support and hit Software Update. Select Update Now and then Yes.
The Samsung TV will be updated to the firmware version located in the USB. Another thing to keep in mind, before updating, disconnect the TV from the internet. Sometimes it doesn’t go through if the TV is still connected to the internet.
Check the router’s settings
Sometimes misconfigurations in the router may cause error 107. There are two things you can do. First, reboot the router by unplugging the power cord, waiting 60 seconds, and then powering it back on.
Rebooting may erase accumulated errors on the device and refresh the settings. Try to see if the error is gone.
Second, you can refresh your router’s settings. Access the router by typing the IP address on the URL bar of your browser (via your computer). Check the router’s sticker to find out the IP address or the password. Additionally, you may google your router’s model and find extra information.
Follow these instructions:
- Log into the router by using the device’s username and password.
- Locate the Wireless Settings section.
- If you’re on a 2.4GHz band, make sure your channels are 1, 6, or 11 (these are the recommended channels to avoid interference).
- Ensure that you’re using WPA2 or better security protocols.
- If you’re on a 5.0GHz band, choose the channels 36-48 or 149-165.
- Save the settings.
Once these steps are done, reboot the router one more time by powering it off. Wait until it’s back online and see if error 107 has been fixed.
Adjust your Samsung’s TV settings
In some cases, you may try to readjust the TV settings, refresh them or reset them to start from scratch. Certain issues in modern smart TVs are solved by resetting the unit.
Follow these steps:
- Use the remote control and go to Settings.
- Select the Support menu and then click Self-Diagnosis. Select Reset.
- Enter your PIN code. The default one is 0000 (if you have not previously modified it)
Once these steps are done, reboot the TV and then connect it again to the WiFi/internet. Try to see if the error has disappeared. It has been reported that these steps clear up the error half of the time.
Check with the Internet Provide
Additionally, you may need to check the internet service status with your provider. Maybe the setup and all the settings are correct on your end but the issue is on the ISP’s side. Contact them and find out if there’s any outage or other possible issue that causes the internet to be unstable.
Usually, they’ll be able to find your account and can check the service status remotely. Sometimes they may reboot and reset the devices on their end to make things work.
If you’re using WiFi routers, WiFi repeaters, or other access point devices, reboot them and see if the issue is solved. Power off each unit for 30-60 seconds and then power it back on. Pay attention to the LED indicators for any possible errors or alerts.
Conclusion
By following the tips in this guide, you should be able to resolve Samsung error code 107 with 90% success. The rest depends on the ISP (which you need to call) or on faulty devices (such as a malfunction with the router or the TV itself).
Either way, try to update the firmware of the TV or roll back to a previous working version. Also, you can reboot the TV and reset it by using the default PIN code.
If you still can’t solve it, try to contact Samsung support for further technical assistance.