This guide shows how to fix the issue of Swann Security push notification not working on iPhone or iPad (iOS). For many reasons these push notifications may stop working altogether. There are few things you need to check in order to make sure that the settings are done correctly.
Push Notification is enabled by default when you use Swann Security systems but if a permission is disabled and it doesn’t communicate with the phone app as intended, it can cause the notification to not function properly. Most of the time the notifications will work a few days then stop and start over again by itself.
Fix Swann Security Push Notification not working on iPhone
Here are the settings you need to check in order to ensure push notification is working.
Step 1. Notification must be enabled. Select Notification (bottom-left) and make sure it is enabled (top-right).
Step 2. Address must be filled up properly. Go to Menu then select Profile. The fourth information is for the address. Add the correct address.
Step 3. Make sure Location permission is enabled . Go to Settings and swipe until you see Swann Security, then select it. Choose Location then set it to Always or While Using the App.
Step 4. Make sure Notification permission is enabled. Still under app’s settings, choose Notification then set Allow Notifications to enable. Basically, you’re giving permission to the Swann app to show the notifications on your phone as push up alerts.
Once done, try again to see if the app is working properly and sending out the notifications. Simply make some movement in front of one of the cameras and see if you’re getting anything. If it still is not working, go back and double check each step.
Another thing to keep in mind, make sure the phone and the Swann app itself are updated to the latest version. Even the recorder/camera needs to have up-to-date firmware. It has been reported that some of the Swann NVRs and IP cameras are shipped out with software bugs.