Wyze Cam Error Code 27 indicates a problem with the connection between the camera and the internet. The camera tries to connect to the WiFi and when it fails it shows the message “connection failed (error code 27)”.
You can fix this error by fixing the internet connection which can be done by following the guide in this article. There are many reasons why the Wyze camera fails to connect and all of them are discussed in the next section.
At the core, the error causes the camera to disconnect from the internet and the user can’t see any pictures. It’s an annoying error, but it can be fixed quickly.
How to fix Wyze Cam error code 27?
As we mentioned, the error code 27 on your Wyze camera indicates an internet connectivity error, the camera tries but fails to connect to the WiFi.
Possibly the WiFi is not stable, the router has issues or the camera itself is not running properly. Follow the instructions below.
Restart the camera
The first thing you should do is restart the camera. Sometimes the camera’s software may behave erratically and a simple reboot may erase various errors and misconfigurations.
So, simply reboot the camera by powering it off, wait a few seconds, and then power it up again. Once the camera is back on, check if the error has disappeared.
Reduce the distance between the WiFi router and the camera
Sometimes the router and the camera are too far away from each other. Moreover, the Wyze camera lacks a distinct antenna which means it needs to be closer to the WiFi access point to establish a reliable connection.
Additionally, if there are walls or other obstacles, the WiFi signal will be weaker and the connection to the camera may fail.
Try to bring the camera or the router closer and test out if the connection is stable. If so, then you need to either install the camera to a closer spot or upgrade the WiFi router to a model that provides stronger coverage.
Power cycle the Router
Another thing you could try is rebooting the router. In some cases, the router may have internal errors that may cause the internet to be unstable. So, all you have to do is reboot the router. Follow these steps:
- Unplug the power cord from the router. Some models come with a power switch, turn it off if there’s one.
Wait for a few minutes.
- Plug the power cord back and wait until the router is back online. The status light should indicate when the device is ready.
Change the router’s frequency
If there’s a lot of interference in your location, then the connection could become unstable. This is the case if you live in a crowded spot where everyone is using WiFi routers.
You can try to avoid the interference by using frequencies that are usually less deployed. For example, usually, channels 1, 6, and 11 are considered clean channels because they don’t overlap with each other. These are the channels that you should use.
Log into your router and try to switch the channel to 1, 6, or 11. You may try them one by one until you find the one that works better for you.
Additionally, there are WiFi scanners and analyzers apps that can help you pinpoint exactly which channels have less usage. Install one on your phone and try it yourself.
Disconnect other devices
This is more of a test, you can try to disconnect all the devices in your local network and leave just the camera. Sometimes when there are many devices, the internet may become slow and the camera will not be able to establish a stable connection (since the WiFi signal is “divided”).
Just leave only the camera on the WiFi and see if the error disappears. If so, then you need to upgrade your internet download and upload speed (or remove some devices from the network). Contact your ISP and find out what internet plans are available.
Replace the router
In some cases, the issue is with the router. Not quite often, but it may happen that the router (especially if it’s a cheap one) is not able to provide reliable and stable coverage. Or it’s just faulty.
Purchase a new router from reputable brands that have positive reviews (such as the ones here) and check if the error code has disappeared.
The Wyze Cam error code 27 is related to internet connection issues, namely an unstable WiFi connection. You need to investigate why the internet drops and use the methods listed in this guide.
Start by rebooting the camera and the router, then bring the devices closer, then you may change the frequency channels in the router. Lastly, if the issue persists, call Wyze’s support team for further assistance.