Wyze cameras are known for being affordable and reliable security camera that offers various useful features for homeowners. These cameras can be controlled via the phone app, you can see the live view and playback straight through the phone.
However, sometimes these cameras may display errors such as the error code 68 which is related to a firmware issue. Usually, Wyze error code 68 is caused by a compatibility issue, the wrong version of the firmware, corrupted software, corrupted firmware, etc. Most of the time, error code 68 or 90 appears right after performing a firmware update on the camera.
In this article, we will cover the connectivity error code 68 and how you can quickly solve it. If your Wyze camera is not working properly, follow this guide and you’ll fix it in no time.
How to fix Wyze error code 68
Update the app and the camera
Sometimes this error can be fixed by simply updating the app to the latest version. If the app is outdated, it may cause compatibility issues with the camera and fail to stream the videos. Go to your phone’s App Store (for Apple devices) or Play Store (for Android) and get the latest version of the app.
If there’s no available update, you can use the TestFlight app on your iPhone and update the latest reliable app via Wyze’s official website. This will bypass all the compatibility problems and fix the issue.
Additionally, you need to check the firmware on the camera. If you updated the firmware and right after the error 68 started to show up, then there would be compatibility problems between the app and the new firmware.
You can re-check the firmware again and re-update it. Also, you can uninstall the Wyze app from your phone and install it again.
Use the Beta version
If updating the app didn’t solve the issue, then you use Wyze’s app beta version. This method has been reported to solve error code 68 in 90% of the cases.
It may happen, that the firmware that has been installed is only compatible with the beta app. For this reason, you need to test out the beta version and then start the Wyze app again.
For iOS users:
- Install TestFlight on the Apple device that you’ll use for testing.
- Open this link using your device.
- Tap View in TestFlight or Start Testing; or tap Accept, Install, or Update for the app you want to test.
For Android users:
- Start by logging in to your Google account, go to this page, and click on the “Become a Tester” button.
- Then when you search for Wyze in the Google Play Store (under the same Google account), you will see the latest beta app.
- Once you do so, try to access the Wyze camera one more time and see if the error has disappeared.
Reset the camera
Another method to fix the error code is resetting your camera. This may help to re-establish the connection and resolve the error code.
However, once the camera is reset to factory default, you need to set up everything from scratch. So, try the other methods first and leave this one as the last resort.
Before you reset, we’d suggest taking screenshots or pictures of all the configurations which will help you when setting up the camera again.
To factory reset Wyze camera:
- With the camera plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds. This will reset the camera.
- Wait at least 30 seconds for the unit to initiate.
- Sometimes the procedure may take up to 5 minutes.
- The camera is now ready to be set up again.
Once the camera has reset, add it again to the Wyze app and most likely error code 68 has disappeared.
Erase the camera from the app and add it again
You can uninstall the app and reinstall it again. Then re-add the camera.
- Open the Wyze app on your phone, and click the gear icon in the upper right-hand corner.
- Under the Device Settings, select the Delete Device option (scroll at the bottom). Click Yes to approve the action.
- The camera’s LED will start blinking yellow which indicates that the device is no longer connected.
- Press and hold the reset button which will be on the underside of your Wyze cam. Do this for 15-20 seconds or until you hear the “Ready to connect” command.
- Navigate to the Wyze app and select New Device.
- Enter your WiFi network name and password.
- Then scan the QR code that pops up on your device with your Wyze cam.
- Name the camera and the set up is done. Access the camera via the app and see if the error is gone.
Power cycle the devices
Next, you can power cycle your camera and the router. Reboots can erase accumulated errors and other malfunctions.
To power cycle the camera:
- Unplug the Wyze camera from the power outlet.
- Wait 30-60 seconds.
- Plug the camera back and wait to initialize. Check if the error is fixed.
To power cycle your router:
Sometimes the issue is with the router. Maybe the connection is not stable, or the service is congested. Reboot the router by following these steps.
- Unplug your modem or router from the power outlet.
- Wait for 30-60 seconds.
- Plug back all the cables and power on the device.
- Wait for the device to come back online.
If the above suggestions fail to fix the error, you should reach out to Wyze Support. As we said, most of the time this error is caused after a firmware update.
Call the Wyze technical support team and explain to them the issue. After all, it’s their responsibility for releasing untested and faulty firmware versions.
To conclude, Wyze Error Code 68 is a firmware-related issue that can be fixed by using the beta app, updating the firmware on the camera, updating the app, or even power cycling your camera and router.
Additionally, you may try to reset the camera, delete it from the app, and re-add it again. If none of these workarounds worked for you, contact Wyze for further assistance.