Wyze error code 7 shows up when you try to playback the motion event recordings on your app. Usually, the error pops up randomly, the camera may work fine, you can see the live view, the videos are still there and it’s being recorded. Then out of nowhere, it shows error code 7 if you try to watch the footage.
The message reads: Error (code 07): Unknown. Please try again later. If the problem continues, please submit a feedback to us. A screenshot of the error is shown in the picture below.
Many users report that the Wyze error code 7 sometimes gets “fixed” by itself, it shows spontaneously and it may disappear a few minutes later.
During this time, you may notice a lag in your videos, on the live view, or on the playback. The lag may be from 1 second and up to 5-10 seconds.
Error code 7 is not well understood by the Wyze cam support, and there’s no official guide on how to fix it. But, from our reports and feedback using this camera, there are a few solutions that may help you get rid of error code 7.
The issue is caused by a few factors, the main one being a connectivity issue between the camera and the internet. Other factors include software issues on the camera and Wyze server.
How to fix Wyze error code 7
The first reason why this error pops up is that there’s a connection problem on the network such as the WiFi being unstable, the signal is not strong enough, or the WiFi coverage doesn’t cover well the camera’s installation spot.
When the internet has problems, then the app cannot communicate with the camera and the Wyze server and is unable to access the recorded videos. If the connection is unstable, then you should see this error showing and getting “fixed” by itself (because it’s connection/disconnecting to the server).
So, check the internet to make sure that it’s working fine. Try opening up some random website on your phone, and check if it’s stable. Additionally, you may bring the camera close to the router just for testing it out.
Other things you can try, turn off the router, wait 1 minute and then power it on again. Check the wiring as well, make sure no cable is loose, the power supply is fully plugged in, and inspect if there’s any damage to the cables.
Once you do that, try logging out of the Wyze app, then logging back in. Restart your phone and try again to playback via the app.
Also, you need to ensure that the Wyze cam app on your phone is updated to the latest version. Even the phone’s software needs to be updated.
Some users have reported that error code 7 was fixed once they removed the device from the app and then added it back. If you’re using the doorbell, remove the CamPlus and add it again.
Lastly, you can submit the feedback to Wyze and their technical team will be able to inspect the information that the camera generates regarding this error.
Or, you just call them up and ask for support. Either way, this type of error is never related to a hardware problem (such as a bad camera), it’s caused by software-related issues or loss of connectivity.
