A new addition to smart home security systems, Wyze smart locks provide extra security and convenience at affordable prices.
However, these smart locks show certain problems, and one of the common ones is the lock randomly jamming. This causes the lock not to identify the door and not properly lock.
In this guide, we will talk about common causes that make Wyze Lock jam and how to fix such issues. Usually, the smart lock may jam or act up because of improper installation or software issues that you should troubleshoot
How to Fix Wyze Lock that Keeps Jamming?
Jamming issues on Wyze Lock are most of the time related to improper installation or software glitches. When you install the lock, you need to read the manual and install it the way the manufacturer indicates. The common reasons why the Wyze Lock jams:
The Wyze Lock’s position needs to be carefully adjusted. If the deadbolt or the strike plate is misaligned, then it will not go all the way in and the device will fail to lock. The lock’s sensors need to be correctly lined up in order to get activated.
Calibrate the Wyze Lock’s software. Sometimes the lock’s settings such as the auto-lock feature or calibration parameters may be incorrectly set and they will prevent the lock from engaging. Check the settings and ensure the settings are correct.
If you think the Wyze lock malfunction is related to these issues, then you may try the following troubleshooting suggestions before contacting Wyze support or simply returning the lock.
Troubleshooting a jammed Wyze Lock
If the lock is jammed, try to fix it using these methods:
- Inspect and adjust the strike plate. The strike plate of the deadbolt needs to be correctly aligned and flushed into its place. If the piece has no clear path, it will eventually jam. Adjust the strike plate and widen the hole to avoid any friction. Lock it slowly to verify that the operation is smooth and there are no physical obstacles.
- Check the auto-lock settings. The auto-lock function needs to be enabled for the lock to get activated. Basically, once the door is closed, the Wyze will automatically lock it. Go to the setting and ensure the auto-lock toggle is set to on. Additionally, check the scheduled locking function.
- Inspect the lock’s calibration. There may be issues with the sensors that cause the unit to be miscalibrated. You need to check the user guide and re-calibrate the lock according to the manufacturer’s instructions.
- Check the batteries. Wyze smart lock works on batteries and if they are low or about to expire then the auto-lock function will not work. Check the batteries and see the charge level. If low, recharge them and do a test to see if the auto-lock feature works properly.
- Align the deadbolt. If the deadbolt is out of alignment (not lined up), then it will not be able to go all the way in and the lock will jam. Inspect the path, ensure there’s no friction or any other resistance.
You have to go through the listed tips above and see if the issue is solved. It’s recommended to check the user guide and ensure the lock is installed properly as specified by the manufacturer.
The deadbolt must have a clear path without any obstacles. Most of the time the lock jams issue is solved by simply adjusting the deadbolt or the strike plate.
Jamming because of software related issues
The Wyze Lock may jam because there are issues with its software such as glitches, bugs, compatibility issues, connectivity problems, etc. Below we’ve listed a few suggestions on how to fix software-related issues on your Wyze smart lock.
- Cycle the auto-lock. You should go to the lock’s settings on the phone and turn the auto-lock off and then on again. See if the issue is solved.
- Perform a re-calibration. Calibration glitches cause auto-lock errors that jam the lock.
- Ensure the app is up-to-date. You need to check your Wyze app and make sure it’s updated to the latest version. Wyze updates its app constantly in order to improve performance and security. Certain glitches can be fixed by simply updating the app. Additionally, update the phone as well.
- Force quit and restart your Wyze app. It can happen that the Wyze app is frozen or not responding and the auto-lock will not be able to engage. In this case, you need to forcefully close the app and restart it to see if the issue is solved.
Most of the time, software issues on Wyze smart locks are quickly resolved by restarting or updating the software. In some situations, you may need to reboot the phone as well. Once it’s back on, try to see if the lock is still jamming.
Wyze smart locks are affordable, easy to install and use. However, sometimes the lock keeps jamming out of nowhere. To fix this problem, check the deadbolt and the strike plate and ensure there’s no friction.
Additionally, update the software and check if the auto-lock function is enabled. If you keep having problems, then you can contact Wyze customer support for further assistance.