It may happen that when you open up either the Yi app or the Kami app, you get a Network Connection Failed error message (full message: Network connection failed, please check network settings and reconnect(-3030)).
This message shows out of nowhere and randomly, it may have been working fine and the next time you open the app, this error greets you and you can’t see the cameras anymore.
The “Network Connection Failed. (-3030)” indicates that there’s a problem with the internet connection between the camera and the WiFi router, or issues between the phone app and the camera. Basically, these devices cannot communicate properly. There are numerous factors that create this situation.
How to fix Yi error -3030
There’s no definitive solution to this problem. While the error indicates there’s a problem with the network, most of the time it’s related to software issues with Yi firmware and their cloud subscription. Try the following suggestions.
Update the devices
As we said, in many cases, the issue is caused by bugs in the software. You need to update the camera to the latest firmware. Additionally, ensure that the Yi Home phone app and the phone itself are updated as well.
Restart your phone
This doesn’t make much sense, but it has been reported to work on certain occasions. Simply turn off the phone, turn it on and then open the app and check if you can see the cameras.
Power cycle the router
Another suggestion is to reboot the router. Some routers develop glitches over time that can be erased by rebooting the unit. Power off the router, wait 60 seconds, power it on, and check if the cameras are back online.
Check the internet speed
The WiFi needs to be strong and properly cover the spot where the camera is installed. So, use your phone to check the upload and the download speed of your network from the location where the camera is placed. Additionally, you may try to open some random pages and ping the connection via your laptop
Check the distance between the devices
How far away are the cameras from your router? How many walls, and floors do they go through and what are they made of (brick? wood? plasterboard?)
If the distance is considerable, then the cameras will struggle to connect to WiFi and the connection will drop or be unstable. You may try to bring the camera close to the router and see if you get the error message.
Check the region/location on the settings
The region/location on the app must match your current location. Otherwise, the cloud connection may misinterpret the data and loop into an unstable connection.
Return the camera
This is the last step, if nothing works and you still can’t fix the issue, then you can return the camera to the manufacturer or seller.
If you can’t see the cameras when you need them, then the product is unreliable and you should either get a refund or let them send a new camera that doesn’t exhibit this issue. When returning, you may need to provide proof of purchase.
