The error code 3006 shows quite often in Yi cameras and causes the camera’s live feed to freeze randomly or blackout altogether.
In technical terms, the error indicates that the camera is offline and that the server cannot receive the signal for an extended period (such as 5 minutes and more). The issue shows on various Yi camera models such as YI 4K, YI 4K+, and YI 4K action cameras, etc.
Sometimes the error 3006 is accompanied by the “camera is offline” message. The camera fails to connect to the servers, the network may be unstable or unavailable and, in some cases, there’s no power on the device.
In this guide, we will show a few easy methods on how to fix this error and bring the camera’s video feedback online. Follow the suggestion listed below.
YI camera error code 3006 (solution)
Let’s understand how Yi cameras communicate with the server. They ping the server by sending a constant heartbeat. The heartbeat technique is a protocol used by certain devices to constantly send out data packets to inform their status as alive on the network and server.
If the server does not receive a heartbeat during a 5-minute timeframe, then the system declares the camera down and shows error code 3006 informing the user that the device is offline (or simply “fails to connect).
First of all, you need to check your internet connection to ensure that the service works fine and that the camera can communicate with the server. The camera needs the internet to work properly.
Check your router’s cabling and make sure nothing is loose. Inspect the lights. Then you can reboot the router and see if the error disappears. In some cases, you may need to reset the device and we’d suggest calling your ISP (they can remotely reset and troubleshoot your devices).
Go quickly through these tips:
- Ensure the router has internet.
- Reboot the router (power it off and wait 60 seconds before powering it on again).
- Check the LED lights on the camera (if connected to the internet, the LED should be blue).
- Ensure that the USB cable is connected to the camera.
- Connect your phone to the local WiFi and try to open some pages to see if the internet works.
- Move the camera next to your router. If you are using a wired camera and not a wireless (battery) camera, disconnect and reconnect the power cable.
- Make sure there are no obstructions that could block the signal between the router and the camera.
If the camera’s LED light is not solid blue, you may try to reset the camera and set it up from scratch.
Other things to consider:
- Remove the Yi app from the phone and reinstall it again.
- Re-add (pair) the camera to the app.
- Ensure the camera and the app are updated to the latest version.
If the problem persisted, you may call the manufacturer (Kami Home), or the seller/store where the device was purchased.