Getting the message “camera is offline” is a common issue with the Yi cameras. There are many possible reasons why the Yi camera is offline or why it’s not getting connected.
It can be related to the network or it may even be a hardware issue. Follow the steps below to troubleshoot the Yi camera offline issue.
How to fix the “Yi camera is offline” issue
Check if there’s a problem with the internet or the Wi-Fi coverage. See if the status light on the Yi camera is on, if the internet is strong and working fine the status light should be solid blue.
Otherwise, if the blue light is blinking it means that the Wi-Fi has problems. In this case, you need to make sure that the internet works fine. It can help to reboot the router.
For testing purposes, you can bring the camera close to the router and see if it works. If it does, then your Wi-Fi signal has problems on the spot where you usually place the camera.
It happens that the “camera is offline” issue shows up because your phone has no internet. Make sure your phone is either connected to Wi-Fi or has a cellular connection. Try to open up something else on the phone and see if it connects.
Power off the camera, wait 1 minute and power it back on. Check if you can see the Yi camera on the phone.
Another solution is to reset the camera, initialize it again, and re-pair to the phone app.
Make sure the phone app, the phone itself, and the camera’s firmware are updated to the latest version.
It has been reported that sometimes the USB chargers that come with Yi cameras are not able to supply sufficient power. Use a USB charger with a higher output.