If you’re experiencing a Zosi connecting failed error, this is the right guide to solve your problem. Usually, the Zosi “connecting failed” issue shows up on the Zosi View app is related to a problem with the username or password of your Zosi DVR (or NVR) security system.
Zosi connecting failed issue
The first step to fix the Zosi connecting failed error is to make sure that your DVR or NVR security system is connected to the internet. If the machine has no internet, obviously you’ll get a failed connection message.
Go to DVR or NVR (locally), access the Main Menu and then navigate to Information > Network. Here you have to make sure that the Network Status shows Connected.
If for some reason it shows as not connected, it means that the DVR is not connected to the internet and you can’t see the cameras remotely. In this case check the cabling.
Next step consists of going to the Network Settings of your Zosi DVR/NVR and refreshing the network settings. It sounds weird, but this issue is fixed this way, so simply apply the settings one more time.
Go to the Main Menu > Network. In this section you can either set a dynamic or a static IP address. We recommend going with a dynamic IP. Tick the box that says “Obtain an IP address Automatically”. Then click Test to confirm the connection. Click OK and after that apply.
Note: If you use a static IP address, make sure there’s no IP conflict and enter the correct Subnet Mask, Gateway and Preferred/Alternate DNS (you can get this information from your router’s settings).
Once the Network settings of your Zosi DVR/NVR are refreshed, go back to your phone app and try to view the cameras again. If all is well, you should see a “Ready” message instead of the “connecting failed” message.
Load up your cameras and wait for them to show up online. So, this simple trick will solve the Zosi connecting failed issue.
Additionally, you need to make sure that the username and the password of your DVR are typed correctly on the app. Look out of accidental black spaces.
If the error is not fixed, consider the tips listed below:
Ensure that your DVR or NVR is updated to the latest firmware. Contact the seller or the manufacturer to get the correct firmware for your machine.
Make sure you’re using the correct app. Read the manual or contact the seller to find which app you’re supposed to use. Some recorders need to use the Zosi Smart app, others use the Zosi View app.
Update the phone app. Check if you’re running the latest version.
In rare cases, the connecting failed issue may be related to a firewall blocking the connection on your router. Take a look at the settings to ensure that your recorder is allowed to connect. Additionally, update the firmware on the router as well.
Lastly, try the oldest trick in the book: power cycle the recorder and try if you can see the cameras.
