Are you having trouble with the Zosi Smart app failing at 84% or 85%? Generally speaking, when the app fails at 80% or 90%, it’s related to the IP camera, DVR, or NVR being offline. Or there’s a problem with the internet connection (randomly dropping).
If you happen to have this issue, try the following suggestions:
Turn off the WiFi on your phone and turn it on again. Additionally, you may turn it off and then use the mobile data to continue the setup. Basically, switch between the WiFi and 4G/5G/LTE connections until it works. Also, try to open a website on the phone to ensure that the internet works.
Reboot the DVR, NVR camera system, and the router by unplugging the power connection for 60 seconds. Then plug it back and allow the recorder to boot up. Once online, access the Main Menu of the unit and then navigate to Network settings.
On the Network page, make sure the “Obtain an IP Address Automatically” option is enabled, and that there is no information in the Username or Password fields, then select Test. If you get an “OK” message, try again connecting the app and see if it gets stuck.
If it appears that the IP Camera, DVR, or NVR is online, the issue may be related to DHCP settings on the router. In order for the app to locate the Zosi device on your network, the DHCP setting on the router needs to be enabled, the firewall on the router needs to be closed.
So, access your router via the web browser and on the settings to ensure that the DHCP mode is enabled. This feature allows the router to automatically assign IP addresses to the devices on the network. If you can’t find the options, just google the DHCP followed by the google model.
If you still can’t make it work, then contact the seller or the manufacturer (Zosi) directly and ask for technical support. If you think the product is not good enough, send it back and get a refund.
