Recording Exception errors can arise from a variety of issues, such as network problems, hardware failures, or configuration errors.
These problems can prevent your surveillance system from recording events correctly, which can be particularly problematic when you need to review footage (it defeats the purpose of having a camera system).
Let’s say an end user has two ColorVu 4MP turrets, recording to memory cards with Hik-Connect activated.
These devices are set to record smart events, such as intrusions involving people, and to send notifications during nighttime.
While the system generally works fine, there’s one issue: the user cannot search for smart event recordings in the timeline on both the iVMS-4200 and the Hik-Connect portal.
The recordings are there but aren’t “tagged” for easy filtering, despite receiving event notifications and separate recordings for these events in the app.
As a workaround, the user records only the smart events, thus bypassing the need for filters.
However, the message “recording exception” keeps appearing in the Hik-Connect app and portal without any clear explanation. I
n other words, when searching for such events, the user will see “recording exception” on the screen.
Check the memory cards or storage devices for any errors or capacity issues. Sometimes, recording exceptions occur due to insufficient storage space or corrupted memory cards.
Remove the memory cards and check them for errors. Consider reformatting the cards if necessary.
As a matter of fact, “Record Exception” is most of the time related to a faulty microSD card that is about to die. When such a card has issues, the error shows up on the app. Swap the old SD card with a new one.
If that doesn’t fix it, you may try the other suggestions listed below.
Ensure that your network connection is stable. Unstable connections can lead to recording exceptions as the device may fail to communicate properly with the server or storage.
Use wired connections where possible to reduce the risk of connectivity issues.
Make sure your Hikvision devices are running the latest firmware. Outdated firmware can lead to various issues, including recording exceptions.
Also, update the Hik-Connect app and iVMS-4200 software to their latest versions.
Fixing recording exceptions in Hikvision devices involves addressing common issues like network connectivity, storage problems, outdated firmware, and configuration errors.
By verifying your network, checking storage, updating firmware and software, and reconfiguring settings, you can ensure your surveillance system runs smoothly. F
ollowing these suggestions, affected users can solve the record exception error within a few minutes.
