August Auto Locks offer advanced features and seamless integration with your smart home devices, setting them apart from traditional manual locks.
These smart locks enable you to conveniently control and monitor them through smartphone apps, providing a secure and connected experience.
While smart locks provide high-level security comparable to bank vaults, they can jam when they encounter malfunctions.
To help you address these issues quickly, here is a guide on troubleshooting August auto-lock not working problems.
How to Fix August Auto Lock Not Working
If the Auto-Unlock feature stopped working, check out the settings
Check the smartphone’s settings: Make sure that the GPS, Wi-Fi, and Bluetooth settings on your phone are enabled to ensure smooth functionality of the auto-unlock feature.
The August Lock depends on this information in order to work properly. If these settings are disabled on the phone, then the August Lock may not lock or become unresponsive when trying to control it via phone.
Force Quitting the August App: If you force-quit the app after leaving your house with the auto-lock mode enabled, sometimes it will cause the lock to stop functioning. It is important to keep the app running, as force-quitting it results in the loss of its Home/Away status.
Entering via a different door: For optimal performance of the auto-unlock feature, it is recommended to exit through the same door you used when entering. Exiting through a different door may cause the auto-lock feature to not activate properly.
Location Services: Similar to enabling GPS, ensure that your Location Services are set to “Always” for the August App. This setting is crucial to ensure the auto-unlock feature operates as intended.
Clear the App’s cache
Clearing the cache files can effectively resolve the issue of an unresponsive or randomly unlocking August lock. According to users’ feedback on the August app, clearing the cache files becomes necessary whenever the app is updated or freshly installed.
To accomplish this, access your phone settings, proceed to the apps section, and find the August app. Tap on the program and locate the option that reads “Clear Cache Files” or “Delete Cache Files.”
Select that option, and you will essentially perform a soft reset on the app. However, please note that each time you perform this action, you will need to go through the app’s setup process again.
It erases the precious setup and you need to start over again. It’s recommended to take some screenshot of the settings before clearing the cache (so you can set it up easier).
Check the Battery Mode
If you have ensured that the basic configurations for the app, Wi-Fi, Bluetooth, and GPS are all functioning properly, and yet you’re still experiencing issues, it’s possible that your battery-saver features are causing the problem.
While the battery save mode is designed to save the phone’s battery, it may cause the August app not to work properly.
The app may need more power, and use the background apps to retrieve geolocation data. Many of these functions are limited when the phone is in battery-saving mode.
To address this, you can update your battery-saver settings to make exceptions, or alternatively, disable the battery saver mode altogether.
Disabling the feature entirely is often simpler than configuring exceptions to maintain a consistent connection between your August app and the auto-unlock feature of your August lock.
Check the phone’s GPS
To ensure that the auto-unlock feature functions correctly, it is important to check and adjust your GPS settings. Simply turning on the GPS is insufficient; proper configuration is necessary for the feature to operate effectively.
For August devices, Auto-unlock relies on your smartphone’s GPS to determine whether to lock or unlock the door based on your location.
If your August lock fails to respond appropriately to your presence, it means that the smart unit cannot locate you via GPS. Keep in mind this crucial detail.
Here are some steps to follow:
- Enable Location Features: Confirm that the precision location features are enabled on your device. Additionally, ensure that the August app has location features set to “Always” for optimal performance.
- Test the GPS First: Before activating the auto-unlock feature, conduct a test to see how the August lock responds to your approach, whether you are at home or away.
- Keep GPS On Always: After testing the GPS functionality, make sure to keep it enabled at all times, along with your Wi-Fi and Bluetooth, to ensure proper operation of the auto-unlock feature.
Check the batteries on the August device
If your smart lock is not functioning according to your configured settings, it’s possible that the settings themselves have become corrupted, leading to unexpected lock behavior.
For instance, if your lock immediately engages after opening the door or locks independently regardless of the time settings, it’s time to troubleshoot the issue.
Follow these steps to see if they resolve the problem:
- Launch the smart app and navigate to the lock settings. Disable the auto-lock feature.
- Next, open the battery pack of your August Auto Lock. Start by removing the white module before taking out the batteries.
- Wait for approximately 30 seconds before reinserting the white module first, followed by the batteries after another 30 seconds.
- Return to the app’s lock settings and select “Calibrate Lock” to initiate the recalibration process, as you did previously.
- Once calibration is complete, access the auto-lock settings in the app while the door is closed. You can now re-enable the feature by setting it to “instant.”
- At this stage, the timing toggle is not crucial, so you can address that later.
Following these steps should resolve the auto-lock issue. However, it is advisable to test the lock’s behavior for an entire day before adjusting the timing toggle settings.
Why August Smart Lock is not auto-locking?
If your auto-lock feature is not functioning, it’s possible that it has been disabled (turned off). To resolve this, open the August App and select the right property from the keychain if you have multiple properties connected to the lock system. On the lower right-hand corner of the lock circle screen, tap the Settings Gear icon.
From the list of devices shown, choose the specific lock that is experiencing the issue. In the automation menu list, select Auto-Lock.
If the problem persists, consider seeking assistance from the seller/manufacturer. Or, you can reset the device to factory settings.
Why does August Smart Lock’s Auto-Unlock feature not work?
The auto-unlock feature of the August Smart Lock requires Bluetooth, Wi-Fi, and GPS to be enabled. However, in some August models, enabling Wi-Fi and Bluetooth alone is sufficient, as they can determine your location similarly to GPS.
Location accuracy is crucial for the auto-unlock feature to work correctly. To be safe, enable Bluetooth, GPS, and Wi-Fi on your phone if these settings are available. Basically, have them enabled because certain August models require all of them.
If you force-quit the app, it may cause the auto-unlock feature to malfunction. Closing the app can result in the loss of the Home/Away status. Therefore, it is recommended to keep the app open when using the locks.
How do I fix a malfunctioning August Smart Lock?
If your August Smart Lock is jammed, follow these steps:
- Select the three-line menu bar, then tap “Home.”
- Next, tap the gear icon to access “Settings,” and specifically choose “Lock Settings.” Scroll down the menu until you find the “Calibrate Lock” option.
- Activate the calibration process to prompt recalibration. Follow the in-app instructions to resolve the jammed lock issue. Do not attempt to manually dislodge the jammed lock under any circumstances.
Why isn’t my August lock establishing a connection?
To adjust the settings of your August lock, you need to connect to it via the August smart app. If the lock is unable to establish a Bluetooth connection, troubleshooting the connection is necessary. Start by toggling your phone’s Bluetooth setting (turn it off for 30 seconds, then turn it back on).
Sometimes, similar to a modem or router, power cycling or toggling Bluetooth can resolve connectivity issues. Reconnect your August lock to the app through Bluetooth and see if it establishes a connection.