If you have forgotten the password of your TP-Link VIGI NVR, you can reset it by following the steps shown in this guide. First of all, the NVR should be connected to a monitor or TV and you should be able to see the login screen.
Second, the NVR must be connected to the internet. Make sure the internet cable is properly plugged in in the back and that you have internet in that location.
Note: A password reset on the VIGI NVR will not erase the recordings, settings or any other configurations done on it. It will simply give you the option to create a new password for the admin account. These instructions are applicable to recorders sold by TP-Link under the VIGI brandname.
VIGI NVR Reset Password Procedure
There are a few ways you can recover a lost password on your TP-Link VIGI NVR such as getting a reset code on your email address, using the phone app, or even performing a hard reset on the motherboard. Follow the steps carefully.
Reset VIGI Password via Email Address
This method involves using the Reset Password Email Address (if you don’t know that that is, check the end of this guide). Once you see the login screen, you have to click on the “Forgot Password” option.
The next window informs you that the NVR will send you a verification code to your email address which will serve as a reset master password. This is the email that you’ve used when you set up the NVR in the first place.
So, click “Get Verification code” and you’ll receive a reset code sent to your Reset Password Email. Enter the verification code you received into the blank under the QR code and click the Verify button. Then you can set a new password for your NVR. Basically, that’s all.
What If the VIGI NVR is not connected to the internet?
Well, in this case you need to perform the reset password by downloading an app on your phone.
Download the VIGI app from the Apple App Store or Google Play (for Android), install it on your phone.
- Open the VIGI app, log in with your TP-Link ID. If you don’t have a TP-Link ID, you need to sign up first.
- Tap the “+” on the top right to scan the QR code on the left of the VIGI NVR. Then you’ll receive a verification code sent to your Reset Password Email (the email used by you when setting up the NVR).
- Enter the verification code you received into the blank under the QR code and click the Verify button. Then you can set a new password for your NVR and the old password will be gone.
What’s the Reset Password Email?
Reset Password Email is the one you entered in Quick Setup for the password reset. It is only used to receive the verification code when you need to reset the password. Most likely you have used your main email account, so just check the inbox to see if any code was sent.
What should I do if I don’t receive the verification code?
- Check your junk or spam folder.
- Add email@example.com in the White list (by clicking Create a new filter) in your email setting.
- Check your email filter setting in your email account.
Reset the Password on VIGI NVR by pressing the Reset Button
Almost all VIGI NVR sold under TP-Link come with a reset button on the motherboard. Remove the cover of the NVR, inspect the motherboard and locate the reset button which is usually placed at the corner of the board.
While the unit is powered, hold the reset button for at least 5 seconds then release it. You should hear a beep and the machine will automatically reboot. Note: Please wait without doing any operations until the NVR is back online. It may take a few minutes.
Once it comes back online, all the settings will be gone to factory default including the password and any configuration done on the machine. The recordings will not be erased, just make sure not to format the hard drives.
How to reset VIGI NVR to factory defaults
This method can be used to bring the NVR to factory default. Sometimes the recorders experience weird issues, or you somehow did mess up the settings; you can start fresh by bringing the unit to the factory settings.
So, we assume that you already know the password of the unit. If not, try the above listed method to reset it. For now, use the password to factory default the unit.
Navigate to the Settings page of VIGI NVR. Follow the path Settings > System > System Configuration > Settings Management, and click hit the Reset button.
On the next window click Yes. The NVR will reboot and then it will restore to its factory default settings. The recordings will not be affected.
How to change the password and Reset the Password Email of the VIGI NVR?
You can change the password and Password Reset Email of the VIGI NVR. Password Reset Email is used to receive the verification code when you need to reset the password. To perform these actions follow the steps below.
Step 1. Right click on the Live View screen, go to Settings > System > User Management, select the admin account and click the edit button (looks like a pen).
Step 2. Tick the Change Password, enter your old password and new password, click Save. You can also change the Password Reset Email for NVR, Preset Password for Camera and Password Reset Email for Camera here. Make sure you have access to the email in case you need to reset the admin password.
In this guide we showed a few methods how to reset the password of your VIGI NVR. If you don’t have access to the email address and can’t get the verification code, then simply perform a hard reset on the motherboard.
If you tried all these techniques but you still can’t reset the password, then you should contact the seller or TP-Link tech support. Provide them with the model and the serial number of the unit. Additionally, they may ask for your ID or proof of purchase.