The Arlo security cameras are popular devices that protect your house or business. There are a variety of Arlo cameras in the market for different security purposes. Some of their popular cameras are Arlo Pro, Arlo Pro2, Arlo Pro3, Arlo Go, Arlo baby, etc.
In some cases, users frequently face Arlo camera offline issues, the camera has no picture, the base station is offline, the picture is blurry or choppy.
You need to consider a lot of factors when troubleshooting the Arlo camera offline issue. The camera may have expired batteries, or it’s simply far away from the base station, or your internet signal is unstable.
No matter how often your Arlo camera goes offline, going through a few troubleshooting steps will help you fix the issue. Read the following to troubleshoot an offline Arlo security camera.
Troubleshooting Arlo Camera Offline problem
Check the camera connectivity. You have to place your Arlo camera a maximum of 300 feet (90 meters) from the base station. If your camera is farther away from the base station, it might be connecting and disconnecting because it’s too far away from the base station.
Make sure the area is covered by Wi-Fi and you indeed have stable internet. Your Arlo camera might be experiencing WiFi congestion and going offline.
Ensure your Arlo base station is online. The power LED and the Internet LED should be solid green.
Make sure that your camera is synced to the base station. Check the last recording for that camera. If the most recent video for that camera was recorded a long time ago, the camera might not be synced to the base station. If that’s the case, resync the camera to the base station.
If your Arlo camera is offline after you switched to a new router or somehow modified your Internet network, press and release the Sync button on the Arlo SmartHub or Arlo base station. The Internet LED should blink for 10 seconds, then your Arlo camera should come back online.
Disconnect the Arlo camera from its power source (unplug the power cords). Take out the pair of batteries and place them back into the battery compartment after 5 seconds. Plug in the Arlo camera back to the power source and check the status of the lights.
- The LED does not light. Check to make sure the batteries are installed and aligned correctly. Ensure that the batteries are not dead.
- The LED blinks blue rapidly. The camera has synced to a base station.
- The LED blinks blue once. It indicates that the camera is in its initial turning ON phase. So in this case, users must wait and watch for a minimum of 20–30 seconds till the LED stops blinking. Re-sync the camera to the base station.
- The LED blinks amber. Replace the batteries (they may be low or about to die).
After your Arlo camera has started up again, pay attention to the LED lights.
- If the camera LED starts blinking blue in color, then it means your Arlo Go is connected to the cloud. In this case, you can log out and then login back into Arlo app for solving the offline issue.
- If the Arlo camera LED light glows steady Blue in color then it indicates that the Arlo camera is not properly configured with your account. Try to check the setting of your Arlo account.
Bring the camera close to the base station and power cycle it by opening and closing the battery compartment.
Reboot the system. This method is followed up by power cycling. In this scenario, unplug the power adapter from the power source. In a matter of a few minutes replug it to the power source. It is common to see the green LED light on the base station indicating that the Arlo is connected to the Internet.
Factory reset. You can entirely get the Arlo device back to its default settings through this process. To do so, hold and press the reset button located behind the base station to reset it.
A blinking LED light of amber color appears initially and that turns into a solid green LED light, ensuring that it is set back to the defaults. Care to set up with the Arlo account again as you are signed out due to the default settings.
