A common issue that many users have with the Arlo video doorbell is that it will not connect to the WiFi. Usually, by following the instructions that come with the doorbell, you should be able to connect it to your WiFi network without any issues.
But sometimes things don’t go smoothly and there’s nothing more frustrating than a new device that can’t be hooked up to the internet. So, why is your new (or old) Arlo video doorbell not connecting to the WiFi?
That’s what we are going to talk about in this article. The issue is usually related to unstable internet, wrong credentials, buggy software, or simply the setup is not done properly.
Follow the suggestions and tips listed here and most likely you’ll solve the issue with the need to call Arlo tech support (those phone waiting times can take forever).
How to fix Arlo video doorbell not connecting to WiFi?
If you can’t connect the doorbell to the WiFi, let’s try to set up the unit from the beginning to ensure that you’re following the correct steps.
When first setting up the Arlo video doorbell, you should be able to scan a QR Code that is included in the accompanying material (and instructions). Once you scan this code via the Arlo phone app, you should hear beeping coming from the unit.
If the doorbell is still not discovered by the app, pay attention to the LED indicators on the unit. If the light blinks amber then turns to solid white, it indicates that the Arlo video doorbell was unable to connect to the WiFi. At this point, you need to check the things listed below.
- Make sure you have entered the correct WiFi name (network SSID). In some cases it’s case sensitive, type it carefully.
- Make sure the network password is correct, type slowly, and don’t forget that it’s case sensitive as well.
- Ensure that you are attempting to connect to a 2.4Ghz network. This is required of the Arlo Video Doorbell to function properly on the network. Check the specs and connect to the same band as specified on the paper.
- Make sure to place the WiFi router (or access point) close to the doorbell so there’s actually strong and reliable WiFi coverage. If the signal is weak, the doorbell won’t be able to connect to the internet.
- Make sure that the Arlo app is updated to the latest version. Sometimes the app is buggy and shows certain issues such as not connecting the unit to the WiFi. Even the phone software should be updated.
If the Arlo video doorbell LED indicators flash white after 5 minutes, it means the doorbell could not be discovered by the Arlo App. In this case, try to check the following parameters:
- Make sure your phone is connected to the same 2.4Ghz network that the Arlo Essential Video Doorbell. During the network discovery mode, they should be connected to the same WiFi band.
- Make sure your internet actually works, open up some random pages on the phone. Also, ensure the internet is stable and that the speed is at least 2Mbps.
- Make sure the doorbell is getting strong WiFi coverage. If not you may consider using a WiFi extender or mesh network to improve the wireless connection.
- Turn off the Wi-Fi Assist and Adaptive Wi-Fi on your smartphone.
- Turn off any VPN connections. It’s reported that they may cause issues with the Arlo video doorbell.
If the unit is still not able to connect to the WiFi, then you may consider resetting your Arlo video doorbell. The reset procedure is pretty basic, you can do a hard reset or via the phone options. Arlo’s official website has a lot of instructions that can help you factory reset the doorbell.
Once reset, you can start to set up the doorbell from the beginning. Follow the steps shown in the first part of this article. Sometimes electronics devices act incorrectly for no apparent reason and factory default may fix such problems.
Lastly, if nothing works, contact Arlo technical support and they should be able to help you connect your doorbell to the camera. If it’s a faulty unit, ask them to send a replacement.