If you have been notified from the Hik-Connect app that there is a new and improved version of Hik-Connect 4.3 but you can’t find the new version on Google Play, you’re not the only one having this issue.
Unfortunately, Hikvision decided to no longer maintain apps in the Google Play store. This change is most likely caused by the US-China trade war.
Instead, Hikvision provides the new version of the Hik-Connect 4.3 for download directly on their website. You can go to support and then tools or go directly to: https://appstore.hikvision.com/ and download the latest version of the app (Hik-Connect version: 4.25.0.0812).
The app is available on the Apple store, only Android users have to download the app via the Hikvision site.
Hik-Connect P2P/DDNS Platform and Mobile App
Quickly and securely set up your video surveillance and intercom systems for remote viewing on Android and Apple smartphones and tablets using the Hik-Connect mobile app, and on Windows and Mac computers using the iVMS4200 client software.
Hik-Connect allows users to stay in touch with their home and business even when away with live video, event notifications, two-way audio communication, video doorbell, intercom answering, and video playback.
See below for a comparison of the cloud peer-to-peer (P2P) and dynamic domain name system (DDNS) services provided for free by Hik-Connect.
With this app, you can watch real-time surveillance video or play it back from your home, office, workshop, or elsewhere at any time. When the alarm of your device is triggered, you can get an instant notification from the Hik-Connect app.
- Real-time monitoring with PTZ control
- Video playback
- Two-way audio intercom
- Instant alarm notifications with pictures and videos
- Answer calls from doorbells/video intercom devices
- Arm security control panel remotely
- Share devices to others with limited permissions
- Convenient and secure fingerprint login
Is the app safe for downloading?
When you download the Hik-Connect 4.3 from Hikvision’s website, you will be notified that “this type of file can harm your device”.
As long as you download the app from the Hikvision site, you’re good and safe. Make sure you get the app directly from Hikvision and not unverified third-party websites.
Note: If you don’t know how to manually install the Hik-Connect app on your phone, consult this easy guide: How to update the Hik-Connect app on your Android phone via Hikvision’s App store.