Luma is a line of security systems installed in residential and commercial buildings. They run a modified Hikvision OEM software with a different color scheme and just a few differences.
The Luma default username is admin and the default password is admin. Some models may use the default password 12345 or 123456. Try all these three accounts and see which one works. Keep in mind that the new units are shipped inactive and the user has to create their own password.
- Username: admin Password: 12345
- Username: admin Password: 123456
- Username: admin Password: admin
The default IP address for luma is 22.214.171.124 and you need to use the SADP tool to detect the camera on the network and make other adjustments. This software can be found here.
Changing Luma Admin Password
Log in to the recorder and go to Configuration > User Management. Click on the admin account, and press the Modify button. Change the admin password and press OK to save your change.
After you change your recorder password, other devices may need to have their password updated, including Control systems and Luma App on mobile devices.
Creating a Strong Password. Strong passwords are long, unrelated to the client’s public details, and not found in the dictionary. For example, the pepperonipizzas is stronger and easier to remember than P@ssword or thesmiths. Luma passwords must be 8–16 characters long and contain capitals, numbers, and/or symbols.
Luma Reset Password Procedure
If you or your client finds themselves locked out of their recorder, whether because they’ve forgotten their password or because someone changed it, here’s how you can recover. Requirements:
- PC attached to the local network. This could be your PC on-site (requiring a truck roll), or another PC already on site that can be accessed through Team Viewer or a similar program.
- SADP tool (or Luma Utility). The local PC must have the Luma utility program installed. This can be downloaded as needed. Note that the Luma Utility is a Windows application (although a Mac running Bootcamp, or Parallels with the network adapter properly bridged may work, but are not as reliable).
- Roughly 30 minutes turnaround time for the email response from tech support. Placing a phone call will not shorten this time, and will result in slower response times for you and other installers.
Luma NVR Password Reset Steps
- Obtain the recorder’s 25-digit serial number. The easiest method is to fetch it via the sticker. Alternatively, run the Luma utility and locate the recorder on the network. At the right of the recorder’s entry, select and copy the serial number (it ends in WCVU).
- Email that serial number to TechSupport@SnapAV.com with the subject line Luma Recorder Password Reset Request. You can just click the link above.
- Technical Support will run the serial number through a password reset utility. Note that the utility generates a key that is only good for that day (your recorder needs to show the proper date). If you need to run the password reset on a different day, make a note of that for tech support so they can give the appropriate key.
- Technical Support will email a key back to you. To use the key: select the recorder in the Luma utility; Click Forgot Password in the lower right corner of the Luma Utility window, and Paste the key into the box, and press OK.
This resets the admin password to admin. Log in and change your admin password at this point! See details below.
Reset Procedure for Luma IP Cameras
The simplest solution is to perform a factory reset on each camera. To reset the camera, first power it off. Then press and hold the reset button while powering up the camera. Hold down the reset button for at least 30 seconds during the power-up cycle. See your camera documentation for the location of the reset button.
If doing a mechanical reset is not viable, use the Luma Utility to generate the XML file necessary for the camera reset. Here is the procedure:
- Click Forgot Password. Export the XML file, but do not close the Reset Password window.
- Email that XML file to TechSupport@SnapAV.com with the subject line Luma IPC Password Reset Request. You can just click the link above.
- Technical Support will run the XML through a password reset utility. Note that the utility generates a key that is only good for that day (your IP camera needs to show the proper date). If you need to run the password reset on a different day, make a note of that for tech support so they can give the appropriate key.
- Technical Support will email a key back to you, save the new XML file on your desktop.
- In the Reset Password window (which should be still open), click Import File and select the file you got from tech support. Press OK.
- You may now enter your new password. Entering the password also activates your device so you can resume regular use.
Re-Securing the System
Once you have logged in with the new password, follow the following steps.
- Delete all user accounts. This eliminates any new account a hacker may have created, as well as any existing accounts that had their passwords changed or compromised.
- Re-create needed accounts with new passwords.
- Change the admin password.