When you try to install the SADP tool on Windows 11 computers, you may get an error letting you know that the MSCVR120.DLL file is missing and the installation cannot be completed. The SADP software is a tool used to find the IP address of Hikvision devices (logo or OEM).
The full error message reads “The code execution cannot proceed because MSVCR120.dll was not found.” While usually, the error shows up when installing the tool on a Windows 11 computer, sometimes it even gets displayed on Windows 10 or older machines.
This issue is caused by a missing C++ package that needs to be installed on your computer. Once you do so, the error will disappear and then you can freely install the SADP tool.
To be concrete, you need to download and install Visual C++ Redistributable Packages for Visual Studio 2013. Below we’ve shown the steps.
Fix SADP MSVCR120.DLL issue
You can download the missing file from various sources but we’d recommend getting it from Window’s official website since it’s safer. Go to google and search for “Visual C++ Downloads”.
Click the link from the Windows website and open the library. Keep in mind, depending on your location the Windows website may not appear first on the list.
So, look it up carefully to ensure you’re going through a legit website. Author third-party websites may contain viruses or harm the computer, always download from the official website.
Navigate to Visual Studio 2013 (as shown in the pic below) and you can download one of the options. If your Windows system is 32-bit then you have to download vcredist_x86.exe, if the system is 64-bit then download vcredist_x64.exe.
However, in most cases, you need to install both of them, and that’s what we’d recommend. Simply download and install both files.
Once you do so, go through the SADP installation again and you’ll see that no errors will appear. Note: In certain scenarios, you may need to reboot the computer.
Use the Batch Configuration Tool
If you’re still having some problems with the SADP installation, you may use another software created by Hikvision which is called Batch Configuration Tool.
This application features the same functions as SADP and plus more (such as performing batch configuration for all the cameras). If you want to find the IP address of the camera, scan the local network using this software and all the found Hikvision devices will be listed there.
Download older SADP versions
Older versions of SADP may work without the need to install that DLL package. Regardless of the version, SADP will detect and allow the user to modify the IP address of devices.
So, you may either google the older SADP versions (such as SADP 2.0) or head to the Hikvision portal to access the full library of the software, there you should see all the previous versions. (Take a look at this page here).
Call Tech Support
If you’re stuck on a job site and nothing will work then you may call the Hikvision technical support team for further assistance.
It has been reported that they can send out another version of SADP that bypasses the MSCVR120.DLL error. Additionally, you may contact your dealer or hardware supplier.