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Home Technical Zosi

Zosi DVR out of range issue (fix)

Marco Albertini by Marco Albertini
in Zosi

What if you accidentally changed the resolution of your Zosi DVR or NVR and now nothing shows up on the TV/monitor? This issue happens when the resolution of the Zosi DVR is not supported by the TV, instead of a picture you get the “out of range” message or simply a black screen. Sometimes it even says “no signal”.

Technically, the out of range issue is caused by a resolution compatibility issue. The default output resolution of the DVR is 1024*768, which may not be compatible with some screens.

Also, certain types of TVs or monitors are not able to auto switch among the available resolutions to find the one that matches.

Note: Make sure you’ve selected the right input source using your remote control. The input source is the feed coming from the HDMI port. For example if you’re connecting the DVR to HDMI 1, you need to choose input source HDMI 1 on your TV (via the remote control or the side buttons).

How to fix out of range issue on a Zosi DVR

Step 1. Connect the DVR to any other screen via VGA cable (or you may also try any another screen via HDMI to see if you can enter the menu)

Step 2. When you are able to see the menu, click the right button on the mouse then go to Main Menu > Setup >Basic > Video Output. Change it to 1024*768 or any higher resolution that your screen can support. Click Apply to save the settings.
zosi dvr out of range issuezosi dvr out of range issueStep 3. Connect it back to your primary screen via HDMI. After that, you should be able to see your DVR’s picture on the monitor/TV.

Marco Albertini

Marco Albertini

Italian-born Marco Albertini, with a background in Computer Science, found his passion in security camera systems, alarms, and cloud services. Based in New York since 2010, he's a sought-after expert, assisting numerous businesses and homeowners in securing their properties with advanced solutions.

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