As a security measure and to prevent any brute force attacks, the Amcrest DVR or NVR will lock your account after many logins failed attempts (when the wrong password is used). When this happens you will get a message on the screen that reads “Account locked for 60 minutes” (see the picture below).
Also, it is highly recommended to have each password associated with the device (NVR or DVR), such as Amcrest Surveillance Pro, the Amcrest View Pro app, etc. identical to avoid any future account lock issues. Many people use different passwords and they enter the wrong ones causing the system to go on lockdown.
When creating a new password, use a password that is a minimum of 8 characters. Make sure to use a combination of upper and lower case letters as well as numbers (symbols and special characters can’t be used).
How to fix the account is locked issue on an Amcrest DVR/NVR
If you’re going through a locked account issue, there are a few troubleshooting steps you can take to help resolve the problem.
1. Power cycle the unit
To power cycle, the recorder, remove the device from its power source and allow the device to shut down. This should take approximately 45 seconds to complete. Once the machine is powered off, wait 2 minutes and power on the unit again. Once the machine is on, try to see if the account is locked issue persists.
2. Wait to unlock
Usually, the Amcrest DVR or NVR will be locked for 60 minutes. After the 60 minutes have passed, you will be given another round of password attempts to enter the password correctly.
3. Password reset
If the problem persists, you can try to reset the password and start from scratch. Various recorders can be reset using different methods. Check this link for more information.
4. Contact the Amcrest
If you can’t solve the issue, contact the reseller or directly Amcrest and they should be able to support their product. They’ll also help you reset your unit or update the firmware.
