If you lost or forgot the password and you need to reset the Wyze Cam V2, follow this guide to learn how to reset the Wyze camera to the default settings. A factory reset procedure deletes the settings file on the camera and rolls it back to the default settings.
Factory reset procedures can also be performed as a troubleshooting step for restoring a device to a previous working status if issues arise. The method shown here works for Wyze cam version 2 and Wyze cam version 1.
How to reset a Wyze camera?
- If your camera has a microSD card, remove it before proceeding.
- Delete the camera from the app.
- Check the back LED. It should change from solid blue to blinking yellow.
- Press and hold the setup button on the bottom of the camera for 10 seconds. If you have a Wyze Cam v1 hold it for 30 seconds.
- After releasing the reset button, allow at least 30 seconds for the unit to initiate. In some rare instances, this process can take up to 5 minutes.
- The LED on the back should move from Solid Yellow to Blinking Yellow.
- The device is now ready to start the setup process once again.
When to reset the Wyze cam?
You should do a factory reset when your Wyze Cam is non-responsive or is behaving incorrectly. Resetting will bring the device to factory settings and you can start all over from the scratch. Before resetting the camera, you should try the oldest trick in the book: powering off the camera. Leave it a few minutes unplugged and try again if the issues were self-solved.
Troubleshooting Wyze before resetting it
Before resetting your Wyze camera, there are a few things you can do to make the camera work properly again. Here are a few things to check:
Check your Wifi
The first thing you should do is to check your Internet/WiFi connection. If your wifi isn’t working correctly or you aren’t receiving a strong enough wifi signal, then resetting your Wyze cam isn’t going to fix your issue. Follow these steps below to fix the WiFi issues:
- Reboot your WiFi router/access point. Turn it off, wait for 1 minute and then power it on again.
- Check your other WiFi devices. If they are connecting to the WiFi, then the issue must be something related to the camera. If using a smartphone, make sure to disable the cellular data.
- Move your Wyze cam to a new location. For example, if your Wyze cam and router are far away, then bring the camera closer and see it works. The more distance, the less internet coverage.
Check the Wyze Status Page
If your WiFi seems to be working correctly, the next step is to check is the Wyze Cam status page. If Wyze’s servers are experiencing issues, then you’ll need to periodically check back until all issues are resolved on their end.
Update the firmware
Sometimes these issues are caused by bad firmware which you need to update to the latest version To check for firmware updates, open the Wyze app on your Android or Apple device.
Select the camera you are experiencing issues with, it will automatically start looking for any firmware updates. If firmware updates are available, it will ask you for permission to start the update procedure. Tap Yes.
If the camera doesn’t prompt you to upgrade, you can check manually by clicking the gear icon > Device Info > Check Update and then Upgrade.
Reinstall the Wyze App
Having the Wyze app uninstalled and then installed again may solve any problems you’re experiencing.
